Customer Service Representative

2 weeks ago

Bristol, United States C-P Flexible Packaging Full time

C-P Flexible Packaging is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers. With a primary focus on serving the food industry, C-P specializes in roll stock, pouches, re-sealable packaging and shrink sleeves.

In addition to the other advantages of working for CP, we're offering premium pay on top of a very competitive base pay, and bonus opportunities.

Summary:

Responsible for all day-to-day functions necessary to manage customer accounts. Function as the communication liaison between customers, sales representatives and internal departments including graphics, manufacturing, scheduling, quality, and distribution. Work in conjunction with outside sales representatives, supplying information about account activities and necessary report information.

Responsible for providing complete and accurate information to management, as necessary and requested, in a clear and complete format to facilitate making informed decisions. Customer service representatives also need to make business decisions to resolve problem situations in order to satisfy customer needs while balancing the interests of the company.

Essential Job Functions & Responsibilities:

-Timely, complete, and accurate order entry of all customer orders as outlined in department SOPs

-Initiate and update art report information in Globe-Tek as necessary to insure timely information flow to the graphics department.

-Work closely with other departments to ensure successful workflow through the facility and to address any customer issues.

-Provide reports to customers as necessary based on customer requests.

-Apply pricing for all orders covered by specific pricing agreements.

-Provide sales representatives with administrative support in terms of supplying information and reports as necessary.

-Respond to customer needs and requests for information in a timely fashion as outlined in department SOPs.

-Monitor the status of customer orders using applicable reports to insure timely completion of orders based on delivery commitments.

-Update and maintain item information in Globe-Tek computer system as necessary to insure information accuracy.

-Maintain and update all customer item files as necessary and outlined in department SOPs to insure accuracy and adherence to all change control procedures.

-Make decisions to resolve problem situations to satisfy customer needs while balancing the interests of the company.

-Communicate with co-workers, customers, and suppliers in a professional manner.

-Other duties and responsibilities as assigned.

Requirements

Qualifications:

  • Minimum 2-year college degree but Bachelors' degree preferred
  • Previous customer service experience with responsibility for all facets of account management including, but not limited to, order entry, report generation and sales support.
  • Previous experience in a printing environment preferred.
  • Computer proficiency using Windows based software including Word and Excel.
    • Experience with Access and Crystal Reports is beneficial.
  • Strong communication and organizational skills.
  • Ability to communicate and convey a professional image with co-workers and when representing the Company with customers and suppliers.
  • Ability to climb stairs for meetings and accessing the plant floor and Customer Service area.
  • Ability to travel to customer locations or for training via automobile, plane, and or rail. Travel 25% max.


Benefits
  • Medical, dental, vision, and prescription drug coverage
  • 401(k) plan with generous company match
  • Bonus program
  • Paid vacation and personal days
  • Paid holidays
  • Company-paid life and AD&D insurance
  • Company paid short-term disability coverage
  • Employee Assistance Program (EAP)

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