Customer Service Representative

2 months ago

Bristol, United States Elgen Staffing Full time
Job DescriptionJob Description

Our client, a global leader in packaged good solutions, has an immediate need for an experienced Customer Service Representative, to join our winning team in Bristol.

 

Our candidate of choice will serve as the liaison between customers and our organization regarding the processing, follow-up and expediting of all orders from initial placement through delivery. You will require minimal management support and supervision to handle all issues and is a strong, pro-active communicator and “go-to” person for timely order information.

 

KEY RESPONSIBILITIES:

  • Adhere to all company safety policies put safety first in all responsibilities.
  • Demonstrate and foster Corporate Core Values.
  • Receive and process customer orders while screening information for accuracy and completeness.
  • Monitor customer orders throughout the graphics and manufacturing processes, advising customers and sales representatives of any significant delays and providing alternatives to ensure customer expectations are fulfilled.
  • Partner with sales and manufacturing groups to analyze customer forecasts and requirements to develop and maintain customer-specific programs/models.
  • Initiates customer releases for all shipments and ensures delivery dates are met. Coordinates the expediting of rush shipments and monitors their progress.
  • Supply analysis and reports to management groups as requested.
  • Proactively manages customer finished goods inventory levels.
  • Maintain customer profiles, pricing and customer order status reports.
  • Manage customer complaints and returned goods initiation.
  • Contribute in the daily schedule meeting with customer service, department managers, production schedulers and materials manager.
  • Evaluates policies and procedures to determine new, improved and streamlined approaches to better serve customers' needs.
  • Provide reporting as required to customers, sales and management groups.
  • Build customer loyalty through positive customer engagement and service excellence.
  • Maintain customer service processes, standards and metrics to support the customer-centric organization.
  • Support technology and innovative service solutions to maintain an "ease of doing business" environment.
  • Partner with operations/supply chain groups to ensure a best-in-class customer experience.
  • Other duties as assigned.

 

KEY REQUIREMENTS:

  • Education:  Bachelor's Degree Required
  • Experience:  3+ years of successful experience in a customer service related position, preferably with experience in managing customer forecasting and demand information.
  • Effective communication skills to successfully collaborate both internally and externally to exceed customer expectations.
  • Ability to assume leadership role and fully manage details of customer accounts and projects.
  • High level of proficiency using Microsoft Excel and ability to develop and modify spreadsheet applications as needed.
  • Familiarity with database reporting writing program(s) in order to utilize company ERP information.
  • Proficient ability to modify reports to customer specific needs.
  • Ability to work independently and analyze problems to make sound business decisions.
  • Strong organizational skills and attention to detail.
  • Maintain positive relationships within a team environment.
  • Maintain a positive and flexible attitude.

 

WE OFFER:

  • Medical, dental, vision, and prescription drug coverage
  • 401(k) plan with generous company match
  • Bonus program
  • Paid vacation and personal days
  • Paid holidays
  • Company-paid life and AD&D insurance
  • Company paid short-term disability coverage
  • Employee Assistance Program (EAP)

 

Please apply today to be one of the first people considered for this position

 

Elgen Staffing is the fastest growing staffing agency in New Jersey. With a deep understanding of today's hiring trends and technologies we have the ability to leverage the most effective recruiting methods to find the best candidates across numerous markets and industries and place them into the appropriate position successfully. Please allow us to help you find your dream job today

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