See more Collapse

Service Manager

1 month ago

Glen Burnie, United States Len The Plumber Full time

Len The Plumber is seeking a talented Manager to lead a team of Plumbing Techs in our very busy, high volume Baltimore Branch location The ideal candidate will have 3-5 years of direct management experience with a proven record of mobilizing and driving a team to achieve set goals (revenue, efficiency, customer service). The ideal candidate is a self-driven leader and highly motivated to make a strong impact on the team, the company, and our customers. Our Service Managers lead our team of talented Techs - must be strong in Coaching, Training, Sales Leadership, KPI management, Customer Service focus and business operations. We would prefer our new Service Manager to come from a plumbing or HVAC background, and have been a licensed Journeyman or Master Plumber - or have been a successful Residential Service Tech. NEXSTAR experience is helpful Experience in other Residential / Consumer Services helpful - HVAC, Pest Control, Roofing, Landscaping, Home Improvement, etc. The Service Manager is responsible for managing the day-to-day sales, operations, and customer service experience for his/her own technician team. Must have SALES MANAGEMENT experience to coach, train, drive KPI Metrics Competitive base Salary and BONUS based on Team & Branch performance Come join our largest branch of LTP service Baltimore Metro and all surrounding Counties Essential Job Functions: Effectively hiring, coaching, and training technicians to maximize sales and customer service opportunities Maintain close communication with all essential stakeholders and business partners to ensure proper detailing of tickets, accounting of revenue, and stocking and maintenance of trucks Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary Respond to and effectively handles operational, employee, and customer issues in a timely and efficient manner Learn and execute the Nexstar (Industry Better Practices Group) Service Management System Optimize employee engagement and development for the Service Department by conducting: Routine ride-a-longs with technician/service personnel Conduct one-on-one meetings with employees to review recent performance results and to lay out plans to improve where needed and/or to recognize exceptional performance results Coordinate tactical/technical training to promote technician/employee development Hold a 1:1 meeting with Divisional Manager to review Service Mgr.'s weekly report and to develop corrective action plans as necessary P&L Review Review revenue and other KPI results relative to budget Review direct labor and material %'s to prior year and budget Determine and execute corrective action plans (if needed) Collaborate with Dispatchers each day on: Review work order results and ensure quality and order completeness Prioritize work orders based on pre-determined ranking, customer, and financial criteria Review technician performance and behavior to maximize customer service and operational efficiency Address customer complaints and satisfaction issues in a timely matter Same-day response to customer inquiries resulting in a positive response for the customer and LTP Inspect trucks and uniforms Verify truck inventory has been re-stocked Assess truck and uniform condition and address unacceptable results as needed Attend/orchestrate Daily Huddle to: Determine actions needed to hit daily/weekly/monthly goal Inform the Call Center of resource changes and ensure the board is constantly updated to reflect adjustments in the tech capacity Provide Same Day Service OTHER JOB FUNCTIONS: Participate in Strategic Planning sessions to provide input on the future direction of the company Collaborate with HR on recruiting, training, and retention programs Ability to stand up and sit down for extended periods of time Ability to lift and transport up to 50 lbs. Ability to perform a range of movements (i.e. squatting, bending, reaching, climbing, etc.) to support the supervised technicians during drive-a-longs and to perform residential plumbing services QUALIFICATIONS: Ability to solve complex problems and develop an appropriate action plan Ability to manage internal resources effectively and efficiently Ability to Lead a Technical team by providing leadership and mentorship Excellent business acumen Ability to perform mathematical calculations Excellent interpersonal and communication skills Excellent organizational and follow-through skills Good understanding of inventory management and logistics Problem-Solving Interpersonal Skills Excellent verbal, and written communication Experience/ Education: Minimum of 3 years of proven management experience in the service industry and a history of demonstrating excellence in the following areas: Team Development; Sales/Operations; Customer Service. Journeyman or Master Plumber certification preferred, but industry experience (plumbing, HVAC, Home Improvements, or similar Consumer Service) is a must. Microsoft Office suite of applications required Compensation: Based on experience Competitive Dental, Vision, and Healthcare Plans 401(k) matching Short-Term and Long-Term Disability Life Insurance PTO Paid Holidays Employee Assistance Program (EAP)

#J-18808-Ljbffr

We have other current jobs related to this field that you can find below

  • Hospitality Service Representative

    1 month ago

    Glen Burnie, United States Virginia Linen Service , Inc. Full time

    Great opportunity with growing, successful regional family owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the complete...

  • Service Manager

    3 months ago

    Glen Burnie, United States LEN THE PLUMBER LLC Full time

    Job DescriptionJob DescriptionSERVICE MANAGER / SALES MANAGER - LEN THE PLUMBER / Baltimore BranchLen The Plumber is seeking a talented Manager to lead a team of Plumbing Techs in our very busy, high volume Baltimore Branch location!The ideal candidate will have 3-5 years of direct management experience with a proven record of mobilizing and driving a team...

  • Entry Level Management- Customer Service/Marketing

    4 weeks ago

    Glen Burnie, United States Aurora Ripple Enterprises Full time

    Aurora Ripple Enterprises is a telecommunication-based consulting sales and marketing firm. Our Customer Service/Marketing Managers help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for an entry-level Customer...

  • Electrician

    3 months ago

    Glen Burnie, United States Hawkins Electric Service Full time

    Job DescriptionJob DescriptionWe are accepting applications for a Electrical Foreman & Electrical Service Techs!We offer:Health InsuranceDental InsuranceVision InsuranceLife InsurancePaid Vacation/PTOPaid Holidays401k w/matchingQualifications:5+ years electrical experienceKnowledge of NEC and local codesJourneyman's License desirableProblem solving and...

  • Customer Service Associate

    1 month ago

    Glen Burnie, United States Aurora Ripple Enterprises Full time

    We are leading the consulting industry in providing quality sales, marketing, and customer satisfaction solutions. We have put together an efficient program to develop our entry-level Customer Service Associates into Senior Managers in our client projects. Customer Service Associates lead our team in engagement, discovery, and solutions by engaging with...

  • Enhancement Team Leaders

    24 hours ago

    Glen Burnie, United States Akehurst Landscape Service, Inc Full time

    Job DescriptionJob DescriptionDescription:Installs, plants, trees, shrubs, irrigation, and/or ground cover;removes existing landscape;reads worker orders;reviews deliveries for quality and quantity of materials;conducts soil preparation of organic matter;performs trenching, grading, and drainage functions;responsible for plant identification;performs...

  • Hospitality Service Representative

    3 months ago

    Glen Burnie, United States CareerBuilder Full time

    Great opportunity with growing, successful regional family owned and professionally managed hospitality company, serving customers since 1934. We are seeking an enthusiastic person to provide exceptional service to a specific group of hospitality customers. Responsibilities include all communication, service coordination, inventory control, and the complete...

  • Branch Service Supervisor

    2 months ago

    Glen Burnie, United States YorkHoist Full time

    Job DescriptionJob DescriptionA minimum of 5 years previous crane service experience and minimum 1 year supervisory experience is required for this position! If you have less than 5 years experience, consider applying for one of our available Lead Service Technician or Service Technician positions.Job Description:We are looking for a Service Supervisor who...

  • Dispatcher Customer Service

    3 months ago

    Glen Burnie, United States The Mayberry Group Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Dispatcher Customer Service Member to join our team! You will be responsible for helping customers and management by performing administrative and customer service duties on a day to day basis. Responsibilities:Handle customer inquiries and complaintsProvide information about locations ETA's and other...

  • Client Services Associate

    1 month ago

    Glen Burnie, United States Misty SOLDwisch Team - Better Homes and Gardens Real Estate Innovations Full time

    Are you looking to take the next step in your career? Here's your chance! We're searching for a Client Services Associate in the Des Moines, IA area who can lead, manage, and pay attention to detail. A great attitude, a commitment to our systems, and a friendliness on the phone is a must. Do you have what it takes? The perfect candidate must have excellent...

  • BroadBolt Distributor/Agency

    2 months ago

    Glen Burnie, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionOverview: BroadBolt is seeking dynamic and motivated sales team leaders and agencies to join our team as BroadBolt Distributors/Agencies. BroadBolt is seeking a distributor/agency with access to sales teams. As a BroadBolt Distributor/Agency - Sales Team Manager, you will lead your team of Broadband Agents dedicated to promoting...

  • Service Technician

    2 months ago

    Glen Burnie, United States YorkHoist Full time

    Job DescriptionJob DescriptionJob Description:We are looking for multiple highly motivated and experienced Service Technicians to join our fast-growing team out of our Glen Burnie, MD Service Branch. Service Technicians report to the Branch Service Supervisor and Corporate Operations Manager. Service Technicians must be self-starters and willing to work long...

  • Patient Service Representative

    4 weeks ago

    Glen Burnie, United States Chase Brexton Health Care Full time

    JOB SUMMARY:Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed. Ensures delivery of quality patient services through utilization of patient-focused processes, established work standards, and policies and procedures.MAJOR DUTIES AND...

  • Patient Service Representative

    4 weeks ago

    Glen Burnie, United States Chase Brexton Health Care Full time

    JOB SUMMARY: Provides support with the daily activities of the organization including but not limited to filing, telephone coverage, patient registration, and referrals as needed. Ensures delivery of quality patient services through utilization of patient-focused processes, established work standards, and policies and procedures. MAJOR DUTIES AND...

  • Direct Market Manager

    3 months ago

    Glen Burnie, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionOverview: Join a dynamic team with a proven track record of success! With over 135 years of combined management experience, we are dedicated to helping you thrive in the fast-paced world of broadband and telecom. As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling...

  • Direct Market Manager

    2 days ago

    Glen Burnie, United States ThinkTank LLC Full time $30,000 - $130,000

    Job DescriptionJob DescriptionOverview: Join a dynamic team with a proven track record of success! With over 135 years of combined management experience, we are dedicated to helping you thrive in the fast-paced world of broadband and telecom. As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling...

  • Customer Service Payment Processing

    2 months ago

    Glen Burnie, United States Conduent Full time

    **Customer Service Representative- Payment Processing** Recruiting Now! Weekends Off! Onsite Position 1000 Stewart Avenue, Glen Burnie, MD Up to $20/hr Shift Monday- Friday ~8AM-5PM (some slight flexibility to move that earlier/later The Customer Service Rep will handle all lockbox inquiries and issues that are received via telephone, case system or email....

  • Customer Service Payment Processing

    2 months ago

    Glen Burnie, United States Conduent Business Services, LLC Full time

                                           Customer Service Representative- Payment Processing                                                              Recruiting Now! Weekends Off!                                              Onsite Position – 1000 Stewart Avenue, Glen Burnie,...

  • Route Service Tech

    3 months ago

    Glen Burnie, United States Sharps Medical Waste Services Full time

    Job DescriptionJob DescriptionDescription:Come join the 2nd largest Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers you...

  • Automotive Service Porter

    2 months ago

    Glen Burnie, United States Sheehy Auto Stores Full time

    Sheehy Auto Stores is honored to win the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award!! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the...