Guest Experience Specialist

2 weeks ago


Irvine, United States Marriott International Inc Full time
Additional Information Pay: $23.55/hour
Job Number 24177101
Job Category Rooms & Guest Services Operations
Location Residence Inn Irvine Spectrum, 10 Morgan Street, Irvine, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $23.55 to $23.55 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

  • Irvine, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 10 Morgan Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest inquiries and resolve...


  • Irvine, California, United States Marriott International Inc Full time

    Job Title: Guest Experience Specialist Job Summary: We are seeking a Guest Experience Specialist to join our team at Residence Inn by Marriott. As a Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences and creating memorable stays for our business and leisure travelers. Responsibilities: * Provide personalized...


  • Irvine, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a Guest Experience Specialist to join our team at Residence Inn Irvine Spectrum. As a Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued.Key Responsibilities* Provide exceptional guest service and ensure that all guest needs are met*...


  • Irvine, California, United States Residence Inn by Marriott Full time

    Key Responsibilities:As a Guest Experience Specialist at Residence Inn by Marriott, you will be responsible for providing exceptional customer service to our guests. This includes welcoming guests with a warm smile, assisting with check-in and check-out procedures, and responding promptly to guest inquiries and resolving any issues or complaints in a...


  • Irvine, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at Residence Inn Irvine Spectrum. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.Key ResponsibilitiesProcess operational needs and address...


  • Irvine, California, United States Fogo de Chão Full time

    About Fogo de ChãoWe strive to provide an unforgettable dining experience, showcasing the culinary art of Churrasco. Our mission is to ignite passion and joy, caring for our team, guests, and communities. We believe better futures start when we bring our best to the table every day, feeding a purposeful future by providing fulfilling job opportunities and a...


  • Irvine, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 15333 Culver Plaza, Irvine , CA 92604 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection of...


  • Irvine, United States Marriott Full time

    Marriott Hotels - 10 Morgan Street [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow. So...


  • Irvine, United States Marriott International Inc Full time

    Additional Information Pay: $25.15/hour, Full-Time, Open Availability Job Number 24097024 Job Category Rooms & Guest Services Operations Location Marriott Irvine Spectrum, 7905 Irvine Center Drive, Irvine, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent...


  • Irvine, United States CAVA - California Full time

    Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years.Act with Agility: We welcome change; it’s the only constant.They motivate and lead team members, uphold standards in the kitchen...


  • Irvine, California, United States CAVA Full time

    Join Our Team as a Guest Experience ManagerWe are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA. As a key member of our restaurant operations team, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of service and quality.Key Responsibilities:Lead and...

  • Guest Advocate

    1 month ago


    Irvine, California, United States Target Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate in our Small Format stores. As a Guest Advocate, you will be responsible for creating a welcoming and inspiring experience for our guests, ensuring they feel valued and rewarded.Key ResponsibilitiesProvide exceptional guest service,...


  • Irvine, California, United States The Irvine Company, LLC Full time

    Job SummaryThe Guest Services Associate plays a vital role in delivering exceptional Guest Service by providing assistance with:Welcoming Guests and ensuring a warm welcomeOffering information and directions to enhance the Guest experienceResolving challenges and addressing Guest concernsProviding restaurant reservations and ensuring seamless dining...


  • Irvine, California, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our values and culture drive everything we do, from our commitment to diversity and inclusion to our dedication to making a positive impact in the communities we serve.Job SummaryWe're seeking a Seasonal Guest Advocate to join our team in a fun and energetic...


  • Irvine, California, United States The Irvine Company, LLC Full time

    Job SummaryThe Guest Services Associate is a key member of our team, responsible for delivering exceptional guest experiences. This role involves providing world-class service by assisting guests with various needs, including welcoming them, providing information and directions, resolving challenges, and making restaurant reservations.Key...


  • Irvine, California, United States ESA Management, LLC Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their requests, and ensuring a seamless experience throughout their stay. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesAssist guests...


  • Irvine, California, United States Wyndham Hotels & Resorts Full time

    Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at the La Quinta by Wyndham Irvine Spectrum location in Irvine, California.Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and...


  • Irvine, California, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. We believe in creating a culture that's inclusive, diverse, and full of opportunities for growth and development.Job SummaryWe're seeking a Seasonal Guest Advocate to join our team in a Small Format store. As a Seasonal Guest Advocate, you'll be responsible...


  • Irvine, United States Marriott International Inc Full time

    Additional Information Housekeeper/House aide/Laundry AttendantJob Number 24168419Job Category Housekeeping & LaundryLocation Residence Inn Irvine John Wayne Airport/Orange County, 2855 Main Street, Irvine, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t...


  • Irvine, United States Marriott Full time

    Additional Information Pay: $22.75/hour, Open availability required, Flexible schedule, Weekends and Holidays Job Number 24150289 Job Category Housekeeping & Laundry Location Residence Inn Irvine John Wayne Airport/Orange County, 2855 Main Street, Irvine, California, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type...