Associate Banker- Bilingual

3 weeks ago


Arcadia, United States East West Bank Full time

Roles and Responsibilities
Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange
Document large deposit over Currency Transaction Reports
Identify fraudulent activity to prevent potential loss to the bank
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
Maintain strong relationships with existing customers and cultivate new customer relationships
Cross sell and refer products (wealth management, mortgage) that fit customers' needs
Have strong knowledge in using digital resources and technologies to optimize clients' digital banking experience
Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals

Qualifications
High school diploma or general education degree (GED) required; Bachelor's degree highly preferred
1 year of recent customer service and cash handling experience
1 year of previous teller / new account experience in a banking institution preferred
Ability to learn products, services, and procedures quickly and accurately
Excellent customer service skills
Strong attention to details and time management skills
Proficiency in Microsoft Word and Excel
Flexibility to work on weekends when needed

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay

Education:
High school or equivalent (Preferred)

Work Location:
One location

Work Remotely:
No

Work Location: In person


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