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Overnight Manager/Manager on Duty

4 months ago

Isle of Palms, United States Wild Dunes Resort Full time

Join us for this incredible opportunity to be part of our Front Office Team as the Overnight Manager/Manager on Duty at Wild Dunes Resort in Isle of Palms, just outside of Charleston, SC. Not onlywill you be part of a remarkable property, but you'll also be a part of a company recognized as one of Fortune's 100 Best Companies to Work For

We Offer Excellent Benefits:

  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment
  • Paid time off and holiday pay - Full Time & Part Time colleagues eligible
  • Paid Family Bonding Time and Adoption Assistance
  • 401K with company match
  • Take advantage of Resort Amenities on your days off.
Description:

The Overnight Manager is responsible for managing the night audit team and activities at the resort and completing the night audit. Previous experience is required.
  • Must be able to perform all agent functions, including the Night Audit - runs nightly reports and resets the system.
  • Must be able to communicate verbally and in writing in English and prepare complex reports of room availability and revenue generated.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Provide hands-on support during peak business times.
  • Must be able to effectively deal with internal & external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect factual information, and resolve conflict.
  • Completes a daily MOD Report to communicate guest opportunities and other information
  • Completes accident/incident reports as necessary
  • Assist in projects and other duties as directed by the Front Office Manager and Director of Rooms.
  • Managed front desk activity and handled guest check-ins and check-outs
  • Preparing welcome guest packets and VIP reports
  • Prepares daily internal communications
  • Ability to work a flexible schedule that will likely include evenings, weekends, and holidays
  • Must be able to live the Hyatt Values of Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing