Current jobs related to Contact Center Agent - State College - PSECU
-
Purchasing Agent
7 days ago
State College, Pennsylvania, United States Penn State University Full timePurchasing Agent Job DescriptionWe are seeking an experienced Purchasing Agent to join our Business Services Office at the Applied Research Laboratory (ARL) at Penn State University.Key Responsibilities:Process purchase orders for assigned requisitions, including complex procurements and negotiations with vendors.Negotiate with vendors, establish...
-
Geek Squad Agent
2 months ago
State College, United States Best Buy Full timeAs a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions. We'll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we'll create a...
-
Family Services Specialist
3 weeks ago
State College, Pennsylvania, United States Early Learning Resource Center Region 8 Full timeJob DescriptionJob Summary:The Early Learning Resource Center Region 8 is seeking a highly skilled and motivated Family Services Specialist to join our team. As a Family Services Specialist, you will play a critical role in determining the eligibility of applicants for subsidized child day care services.Key Responsibilities:Determine eligibility for...
-
Personal Assistant to a Distinguished Agent
5 days ago
College Grove, Tennessee, United States Freddie Villacci, Jr. - State Farm Agent Full timeJob OverviewAs a Personal Assistant to Freddie Villacci, a renowned State Farm agent, you will play a vital role in ensuring the smooth operation of the office. This dynamic position requires a highly organized and proactive individual who can effectively manage calendars, schedule appointments, and coordinate meetings.Key ResponsibilitiesAdministrative...
-
Arts Ticket Center Operations Specialist
4 weeks ago
State College, Pennsylvania, United States Penn State Univeristy Full timeAPPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to...
-
Front Desk Representative
7 days ago
State College, Pennsylvania, United States Shaner Hotel Group Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Toftrees Golf Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Responsibilities:Guest Services: Provide friendly and...
-
Intensive Care Unit Nurse
7 days ago
State College, Pennsylvania, United States Mount Nittany Medical Center Full timeJoin Our Team at Mount Nittany Medical CenterWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Mount Nittany Medical Center in State College, PA. As a Registered Nurse in our Intensive Care Unit, you will have the opportunity to work with a talented team of healthcare professionals to provide exceptional patient care.Why...
-
Critical Care Nurse
2 weeks ago
State College, Pennsylvania, United States Mount Nittany Medical Center Full timeJoin Our Team at Mount Nittany Medical CenterWe are seeking a highly skilled Registered Nurse to join our team at Mount Nittany Medical Center in State College, PA. As a Registered Nurse in our Intensive Care Unit, you will have the opportunity to work with a talented team of healthcare professionals to provide exceptional patient care.About the RoleThis is...
-
Front Desk Representative
3 weeks ago
State College, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn & Suites in State College at Williamsburg Square. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our...
-
Real Estate Agent
1 day ago
College Park, Maryland, United States My Brokerage Full time{"h1": "Unlock Your Real Estate Potential at My Brokerage", "p": "Are you ready to take your real estate career to the next level? At My Brokerage, we're not just a team - we're a dynamic, tech-powered force revolutionizing the industry. Our innovative approach and exceptional lead quality have propelled us to become one of the region's fastest-growing real...
-
Academic Counselor, Morgan Academic Center
4 months ago
State College, United States The Pennsylvania State University Full timeAPPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...
-
Durable Medical Equipment Coordinator
23 hours ago
State College, United States UNIVERSITY ORTHOPEDICS CENTER Full timeJob Title: DME/Pharmacy CoordinatorUniversity Orthopedics Center is seeking a highly skilled DME/Pharmacy Coordinator to join our team in State College. As a key member of our orthopedic practice, you will be responsible for managing the durable medical equipment (DME) and pharmacy services, ensuring seamless patient care and compliance with regulatory...
-
Travel Nurse RN Position
1 week ago
State College, Pennsylvania, United States CMP Full timeJob DetailsAccountable Healthcare Staffing is seeking a travel nurse RN for a Med Surg position in a Pennsylvania facility.Key RequirementsSpecialty: Med SurgDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelPay package is based on 12 hour shifts and 36 hours per week with tax-free stipend amount to be...
-
Travel Nurse RN
3 weeks ago
State College, Pennsylvania, United States Accountable Healthcare Staffing Full timeJob DetailsAccountable Healthcare Staffing is seeking a travel nurse RN Med Surg for a travel nursing assignment.Key ResponsibilitiesProvide high-quality patient care in a Med Surg settingCollaborate with the healthcare team to ensure effective patient outcomesDevelop and implement individualized care plansConduct thorough assessments and...
-
Part-TIme Academic Excellence Center
4 months ago
State College, United States The Pennsylvania State University Full timeAPPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply...
-
Guest Service Agent
2 weeks ago
College Park, United States Auro Hotels Full time** Guest Service Agent (Full-Time)** **Job Category****:** Front Office **Requisition Number****:** GUEST01967 Showing 1 location **Job Details** **Description** **Job Purpose** Fairfield by Marriott Atlanta Airport South is seeking a Part-time Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional,...
-
BroadBolt Distributor/Agency
3 months ago
State College, United States ThinkTank LLC Full timeJob DescriptionJob DescriptionOverview: BroadBolt is seeking dynamic and motivated sales team leaders and agencies to join our team as BroadBolt Distributors/Agencies. BroadBolt is seeking a distributor/agency with access to sales teams. As a BroadBolt Distributor/Agency - Sales Team Manager, you will lead your team of Broadband Agents dedicated to promoting...
-
ELRC Provider Services Specialist
2 weeks ago
State College, United States Early Learning Resource Center Region 8 Full timeNature of Work This is public contact work in the day-to-day operations of the Early Learning Resource Center (ELRC) Program. The Provider Services Specialist (PSS) is a key position within the ELRC program to ensure young children have access to high quality early learning providers across 6 counties within the state of PA. Primary responsibilities...
-
ELRC Family Services Specialist
3 weeks ago
State College, United States Early Learning Resource Center Region 8 Full timeJob DescriptionJob DescriptionNature of WorkThis is public contact work in the day-to-day operations of the Early Learning Resource Center (ELRC) Program. The Family Services Specialist (FSS) determines if applicants meet the eligibility requirements for subsidized child day care services. You will learn the requirements for programs such as Supplemental...
-
Early Childhood Education Specialist
4 days ago
State College, Pennsylvania, United States Early Learning Resource Center Region 8 Full timeNature of WorkThis is public contact work in the day-to-day operations of the Early Learning Resource Center (ELRC) Program. The Early Learning Resource Center Region 8 is seeking a highly skilled professional to ensure young children have access to high-quality early learning providers across 6 counties within the state of PA.Primary Responsibilitiespromote...
Contact Center Agent
4 months ago
PSECU, a high-tech progressive financial institution with more than $8 billion in assets, is seeking a Contact Center Agent provides superior member service pertaining to Member Services, Digital Banking, or Card Services. This would include but not limited to handling general account inquiries, share and loan transactions, account history and maintenance, troubleshooting online banking and mobile services issues, lost or stolen cards, disputed card and ATM transactions and VISA credit card and debit card maintenance. Using knowledge of products and services, as well as excellent member service skills, the contact center agent will educate members on the responsible use of those services to broaden self-service relationships and to achieve greater profitability and competitive advantage.
Benefits: We offer a competitive salary, excellent benefits and a great work environment. Along with excellent medical and retirement programs and a generous leave package, our workplace offers tuition reimbursement.
Employee Type: Full-time, non-exempt
Schedule: Monday-Friday - 10:00am-6:00pm. Rotating every third Saturday. This is a hybrid schedule working remotely with minimum onsite expectation of 20%, or as needed.
Minimum Starting Payrate: $18/hr. (Commensurate with experience)
Candidate must be bondable and credit worthy.
DUTIES AND ACCOUNTABILITIES - Essential for this position include:
- Handling member contacts and inquiries pertaining to Member Services, Digital Banking, or Card Services based on assigned/acquired skills. This includes phone calls (inbound and outbound), email, relay calls and written correspondence; researching member issues; and resolving member issues through appropriate financial transactions, account maintenance, member education and/or cross serving appropriate services.
- Understanding all PSECU's products and services.
- Understanding department operations, information resources and tools, guidelines, and policies.
- Following proper security policies and procedures in authenticating members through all communication channels.
- Utilizing appropriate company software and systems for member transactions and interactions.
- Being a continuous learner by implementing feedback from managers, participating in ongoing training, quality assurance reviews, and conducting self-evaluations.
- Backing up and assisting in training of other team members as needed.
The PSECU Contact Center Service Advisor, the next role in the career path, includes the above responsibilities and adds being the first point of reference for the Contact Center Agents by utilizing their advanced knowledge in a more evaluative and investigative decision-making process in assisting members with their accounts. The Service Advisor will be the first step in the member escalation process and will leverage interpersonal and problem-solving skills to diffuse member issues.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
