Customer Service Representative

21 hours ago

Boston, United States BCforward Full time
Customer Service Representative

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Boston, MA 02108

Position Title: Customer Service Representative

Location: Boston, MA 02108

Anticipated Start Date: 1-2 weeks

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 7 months

Job Type: [FULL TIME (>%3D40 HRS WEEKLY)], [CONTRACT], [ONSITE]

Pay Range: [$15/HR - $16.10/HR]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Position Description:

  • Each of these employees will receive extensive training for specific purposes, which includes AFC System (Automated Fare Collection) training and Ticket Office Machine (TOM) training which enables them to produce Charlie Cards for the general public and reduced fare customers within the Charlie Cards Store.
  • Scope of Work Responsibilities include creating Charlie Cards for general public and reduced fare customers utilizing the AFC system and TOM, responding to customer e-mails/complaints, answering telephone calls, inputting/data entry into our web-based mailing system and various spreadsheets, mailing reduced fare Charlie Cards to customers, updating our TAP (Transportation Access Pass) database, performing various other duties to assist with servicing our customers.
Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 231503 when responding to this ad.Learn More

  • Customer Service Representative

    4 days ago

    Boston, United States Plymouth Rock Assurance Full time

    Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and...

  • Customer Service Representative

    3 weeks ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    3 weeks ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    3 weeks ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    1 week ago

    Boston, United States Beth Israel Deaconess Medical Center Full time

    DetailsClient Name Beth Israel - Deaconess Medical Center Job Type Travel Offering Non-Clinical Profession Clerical/Admin Specialty Customer Service Representative Job ID 15447902 Job Title Customer Service Representative Weekly Pay $1047.2 Shift DetailsShift 5x8 Days Scheduled Hours 40 Job Order DetailsStart Date 12/30/2024 End Date 03/29/2025 Duration 13...

  • Customer Service Representative

    4 weeks ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in Boston, Massachusetts. In this role, you will be responsible for addressing customer queries, processing applications, and maintaining comprehensive records. You will also oversee customer accounts to ensure appropriate action is taken when necessary. This role...

  • Customer Service Representative

    2 weeks ago

    New Boston, Ohio, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the JobWe are seeking a motivated and friendly Customer Service Representative to join our team at Domino's Pizza LLC. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.Responsibilities:Greet customers and provide...

  • Customer Service Representative

    1 month ago

    Boston, United States Orbia Full time

    Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...

  • Customer Service Representative

    2 months ago

    Boston, United States ABC Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely...

  • Customer Service Representative

    4 weeks ago

    Boston, United States MTM Full time

    MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to,...

  • Customer Service Representative

    2 days ago

    Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools...

  • Customer Service Representative

    5 hours ago

    Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative Enlish/Spanish Bilingual Location: 133 Portland St, Boston, MA 02114 6+ Months contractOnsite role:Candidate must be fully vaccinated as per State of MA law.Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools and systems Track and monitor...

  • Customer Service Representative

    4 days ago

    Boston, United States Acrisure Full time

    Customer Service Representative (Wholesure) Apply remote type Hybrid locations: STOCKTON, CA; NEW JERSEY; BOSTON, MA; CONNECTICUT Time type: Full time Posted on: Posted 30 Days Ago Job requisition id: JR104836 Job Description About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial...

  • Customer Service Representative

    4 weeks ago

    Boston, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Boston, MA 02108Position Title:  Customer Service RepresentativeLocation: Boston, MA 02108Anticipated Start Date: 1-2 weeksPlease note this is the target date and is subject to change. BCforward will send official notice...

  • Customer Service Representative

    2 months ago

    South Boston, United States Amped-up Enterprise, Inc. Full time

    Customer Service Representative We at Amped-up Enterprise believe that Customer Service is the core of our business, and our teams are the link and glue of our company. We strive to create an environment where we provide hands-on training, tailored feedback, opportunity, and support to excel and grow personally and professionally. Our goal is to expand our...

  • Customer Service Representative

    2 weeks ago

    New Boston, Ohio, United States The Store Full time

    Job DescriptionWe are seeking a motivated and enthusiastic Customer Service Representative to join our team at The Store. This part-time position involves providing exceptional customer service, stocking and cleaning shelves, and maintaining a clean and safe work environment.Key Responsibilities:Provide exceptional customer service to customersStock and...

  • Customer Service Representative

    4 weeks ago

    Boston, United States Tesla Full time

    The Tesla Body Repair Program is seeking a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program Responsibilities Work scheduling maintenance Vehicle arrival preparation Customer...

  • Healthcare Customer Service Representative

    2 weeks ago

    Boston, United States TEKsystems Full time

    Healthcare Customer Service Representative Minimum Requirements 2 years of customer service experience or healthcare administration Ability to manage calls FULL TRAINING PROVIDED Responsibilities Confer with customers by telephone, email, or SMS messaging to provide information about products or services, cancel accounts, or upgrade accounts Assist with...

  • Customer Service Representative

    1 week ago

    Boston, Massachusetts, United States Mass Bay Credit Union Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Bay Credit Union. In this role, you will provide exceptional member service and support via telephone and electronically.

  • Customer Service Representative/ 20 hours/ weekend days

    6 months ago

    Boston, United States Mass General Brigham Full time

    Under general supervision and following established procedures, the Customer Service Representative performs a broad range of activities. The Customer Service Representative will actively support the day-to-day operations, focusing on internal/extern Customer Service, Customer Service Representative, Representative, Team Leader, Weekend, Skills, Retail,...