Customer Support Specialist

3 weeks ago


Boston, Massachusetts, United States Beacon Hill Full time
Job Overview:
  Beacon Hill is seeking a Temporary Client Service Representative to join their team in Boston, MA. This role offers customer support for financial products and services, with potential for conversion into a full-time position based on performance.

Responsibilities:
  
  • Respond to incoming phone calls, providing product and account information.
  • Process transactions in accordance with department procedures.
  • Resolve basic account issues and escalate complex matters.
  • Communicate with clients via phone, email, and fax.
  • Maintain accurate records of customer interactions.

Requirements:
  
  • Associate's Degree or equivalent work experience.
  • Prior customer service experience preferred.
  • Strong communication and analytical skills.
  • Excellent attention to detail and organizational abilities.

Benefits:
  
  • Competitive pay: $22/hour (contract) or $46,000 (permanent).
  • Positive work environment with strong team support.
  • Potential for growth opportunities and conversion into a full-time role.


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