Entry Level Customer Service Assistant

1 month ago


Orlando, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Connexa Worx

Employment Type: Full Time

Location: Orlando, FL

Compensation: $17.40 - $24.50 / hour

Description

Position Summary:

The Entry Level Customer Service Assistant will serve as the first point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services. The ideal candidate is a proactive problem solver with excellent communication skills, who can maintain a positive, empathetic, and professional attitude toward customers at all times.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information about products and services to customers.
  • Assist customers with placing orders, returns, and exchanges.
  • Document customer interactions and feedback in our system for future reference.
  • Collaborate with team members to resolve customer issues efficiently.
  • Maintain up-to-date knowledge of our products and services for effective communication.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and adapt to change.
Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off (PTO) and company holidays.
  • Employee wellness programs.
  • Professional development and training opportunities.
  • Flexible working hours.


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