Current jobs related to Customer Success Manager - Atlanta - Remotework
-
Customer Success Manager
6 days ago
Atlanta, Georgia, United States Incident IQ LLC Full timeJob Title: Manager, Customer SuccessAt Incident IQ LLC, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will play a pivotal role in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer...
-
Customer Success Manager
2 days ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Samsara Full timeAbout the RoleSamsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. As a Customer Success Manager, you will play a critical role in ensuring the ongoing success and value realization for our enterprise customers.Key ResponsibilitiesDefine and execute long-term strategies for the...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Flowable AG Full time{"title": "Customer Success Manager", "description": "At Flowable AG, we're seeking a skilled Customer Success Manager to join our team. As a key partner to our customers, you'll play a vital role in ensuring their success and maximizing value from their investment in our Intelligent Business Automation solutions.Key Responsibilities:Customer Enablement:...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Flowable Group Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As our Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Clever Devices Ltd. Full timeJob OverviewClever Devices Ltd. is at the forefront of transit technology, committed to enhancing global mobility. Our mission is to deliver innovative solutions that elevate the quality of transportation in communities worldwide.Role SummaryAs the Customer Success Manager, you will play a pivotal role within the Customer Success Management division. Your...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Cloverly, Inc. Full timeAbout the RoleCloverly, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building strong relationships with our clients, ensuring their satisfaction and success, and providing tailored support to help them achieve their goals with our software solutions.Key...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Trella Health Full time{"h1": "Customer Success Manager", "p": "At Trella Health, we empower meaningful change in healthcare by delivering innovative solutions. Our Customer Success Managers play a critical role in supporting new and existing customers throughout their journey to oversee account health and retention. You will build strategic relationships with customers' champions...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Flock Safety Full time{"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Clever Devices Ltd. Full timeJob OverviewClever Devices Ltd. is a pioneering force in transit technology, dedicated to enhancing global mobility through innovative solutions.As a Customer Success Manager, you will play a pivotal role in the Customer Success Management division. Your primary responsibility will be to orchestrate the strategy and implementation of our customer success...
-
Customer Success Manager
2 months ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
2 months ago
Atlanta, United States Cloverly, Inc. Full timeCustomer Success Manager ATL preferred, open to remote Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen. We’ve made big strides already—our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to American Express—but as an...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Flowable AG Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As a Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their investment....
-
Customer Success Manager
2 weeks ago
Atlanta, United States Flowable AG Full timeFlowable is a leading provider of open-source Intelligent Business Automation solutions that combine the power of case and process support into a single platform. As a Customer Success Manager, reporting to our VP of Customer Success, you will be a partner to our customers, enabling them to achieve their objectives and maximize value from their...
-
Customer Success Manager
4 months ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
2 months ago
Atlanta, United States Cloverly Full timeJob DescriptionJob DescriptionCustomer Success ManagerATL preferred, open to remote (Central or Eastern timezones)Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.We've made big strides already—our groundbreaking platform for climate action is trusted by Fortune...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Salesforce Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesOrchestrate all deliverables for our Signature...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Flock Safety Full time{"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success Manager at Flock SafetyFlock Safety is a pioneering technology company that's revolutionizing public safety. We're seeking a highly skilled Customer Success Manager to join our team and drive growth through exceptional customer experiences.Key...
-
Customer Success Manager
3 months ago
Atlanta, United States NAVIS Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
Customer Success Manager
4 months ago
Customer Success Manager - Cybersecurity
Atlanta, Georgia, United States - Remote
ProArch
At ProArch, we help our clients accelerate growth and mitigate risk with IT services, cybersecurity services, application development, cloud computing, and data analytics.
View company page
We are seeking a dynamic and experienced Customer Success Manager (CSM) to join our team. The CSM will play a crucial role in ensuring the success and satisfaction of our clients by leveraging our full suite of cybersecurity solutions. This individual will act as the primary point of contact for clients, guiding them through onboarding, adoption, and optimization of our services. The ideal candidate will have a strong background in cybersecurity, excellent communication skills, and a deep understanding of Microsoft-centric security solutions.
Key Responsibilities:
1. Client OnboardingOrchestration/Management:
Orchestrates smooth onboarding processes for new clients, ensuring they are set up for success with our cybersecurity solutions.
Conduct initial training sessions and provide necessary documentation to help clients understand and utilize our services effectively.
2. Client Relationship Management:
Build and maintain strong, long-term relationships with clients, acting as their trusted advisor for cybersecurity needs.
Regularly engage with clients to understand their evolving security requirements and provide tailored solutions.
3. Service Optimization:
Monitor client usage and performance metrics to identify opportunities for improving service adoption and effectiveness.
Provide proactive recommendations and best practices to enhance clients' cybersecurity posture.
Serve as the primary point of contact for client inquiries, issues, and escalations.
Collaborate with internal teams to ensure timely and effective resolution of client concerns.
5. Process Improvement:
Work closely with consulting, the security operations center, and management to ensure customer success by enhancing processes and procedures and closing gaps.
Identify and implement process improvements to streamline operations and improve client outcomes.
6. Reporting and Feedback:
Generate regular reports on client engagement, satisfaction, and service performance.
Collect and relay client feedback to product and service teams for continuous improvement.
7. Cross-Functional Collaboration:
Work closely with sales, product, and technical teams to ensure alignment on client needs and expectations.
Participate in client-facing meetings, presentations, and business reviews.
Requirements
Degree in Cybersecurity, Information Technology, Business, or a related field.
Minimum of 3-5 years of experience in a customer success, account management, or similar role within the cybersecurity industry.
Strong understanding of all cybersecurity offerings such as attack surface reduction, OT cybersecurity, vulnerability assessments, penetration testing, security awareness training, web filtering, GRC, vCISO, threat hunting, assessments, and hardening.
Strong understanding of Microsoft-centric cybersecurity solutions, including their use in managed detection and response (MDR) or extended detection and response (XDR)
Excellent communication, presentation, and interpersonal skills.
Proven ability to manage multiple clients and projects simultaneously.
Strong problem-solving skills and a proactive approach to client management.
Must be a team player and excel at empathy, communication, and organizational skills.
Relevant certifications such as MS-500, AZ-500, SC-100, SC-200, SC-300, or SC-400 are preferred.
Experience in service delivery within an MSSP/MDR environment is a plus.
Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
#J-18808-Ljbffr
