Current jobs related to Customer Success Manager - Atlanta - Verusen
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we're seeking a seasoned professional to join our Customer Success team as a Manager, Customer Success. This role will play a pivotal part in driving high-quality service delivery and client satisfaction through proactive account management and rapid customer response.Key Responsibilities:Liaise between...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. As a key member of the team, you will ensure the maximum value is derived from our products and services by quantifying the value and driving business outcomes.Key Responsibilities:Quantify the value of our products...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States Workday Full timeCustomer Success ManagerThe Customer Success Manager plays a pivotal role in the success and execution of the Business Planning Unit at Workday. This role is critical in ensuring the maximum value is derived from our products and services.As a CSM, you will work closely with cross-functional teams, including Product Management, Customer Success, and...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Incident IQ LLC Full timeCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...
-
Customer Success Manager
2 days ago
Atlanta, Georgia, United States NICE Full timeCustomer Success Manager Job DescriptionAbout the Role:The Customer Success Manager is a key member of our team, responsible for ensuring high customer satisfaction and driving product adoption among our cloud customer base. This role involves working closely with customers to understand their business needs and providing tailored solutions to meet those...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers.Key Responsibilities:Collaborate with our implementation and sales teams to ensure seamless...
-
Customer Success Manager
7 days ago
Atlanta, Georgia, United States Incident IQ LLC Full timeCustomer Success ManagerAt Incident IQ LLC, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success and satisfaction of our K-12 education customers. Your primary goal will be to foster strong, long-lasting relationships with our customers, drive...
-
Customer Success Manager
5 months ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Manager, Customer SuccessAt Incident IQ, we are seeking a highly skilled and experienced Manager, Customer Success to join our team. As a key member of our Customer Success Organization, you will be responsible for overseeing a small team of Customer Success Managers (CSMs) to drive high-quality service delivery and client satisfaction through...
-
Customer Success Manager
2 weeks ago
Atlanta, Georgia, United States NICE Systems, Inc. Full timeAbout the RoleNICE Systems, Inc. is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring high customer satisfaction and driving growth through retention and expansion of our cloud customer base.Key ResponsibilitiesManage customer...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States NICE Systems, Inc. Full timeCustomer Success ManagerAt NICE, we're passionate about delivering exceptional customer experiences. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their goals and realize the full potential of our solutions.Key Responsibilities:Manage customer relationships throughout their lifecycle, advocating on their...
-
Manager, Customer Success
2 weeks ago
Atlanta, United States Incident IQ LLC Full timeCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational...
-
Customer Success Manager
3 months ago
Atlanta, United States Docebo Full timeThe Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure. Responsibilities: Be...
-
Customer Success Manager
1 month ago
Atlanta, United States Workday Full timeThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving a Manager, Product Management, Customer, Project Management, Technology, Business Services, Business
-
Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Ortto Full timeOrtto is a customer data, messaging and analytics platform. Since our launch, we have empowered over 10,000 businesses to grow faster with data-driven marketing automation. Ortto helps online businesses unify their customer data with their CDP (Customer Data Platform), segment key audiences across the customer lifecycle, activate these audiences with...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States Incident IQ Full timeJob Title: Customer Success ManagerAt Incident IQ, we are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our K-12 customers. Your primary responsibility will be to foster strong, long-lasting relationships with our...
-
Customer Success Manager
1 month ago
Atlanta, Georgia, United States Tek Experts Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Manager. As a key member of our Sales Support & Customer Care team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesServe as the...
-
Customer Success Manager
1 month ago
Atlanta, United States Incident IQ LLC Full timeIncident Customer Success ManagerCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school...
Customer Success Manager
2 months ago
Verusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs. Intelligent controls enforce inventory procedures to help prevent future inventory spikes, while predictive capabilities optimize allocation and procurement needs. The result is a data foundation you can trust to move quickly to innovate and support related Industry 4.0 initiatives. Verusen is venture-backed by leading investors from San Francisco to Boston, and is a Signature Company at Georgia Tech's Advanced Technology Development Center (ATDC). Partnerships include SAP and Accenture. Verusen is a portfolio company of SAP.iO. We are looking for a Customer Success Manager who is not just willing but wanting to roll up their sleeves to help us build a world-class SaaS offering for the world's most complex supply chains. Our ideal team member will help lead customers post-implementation to achieve long-term, sustainable success with Verusen. The Customer Success Manager will help drive value for our customer stakeholders understanding the personas and value available to each. Our Customer Success Manager will help align our product strategy, engineering efforts, and go-to-market initiatives. Our Customer Success Manager needs to be passionate about understanding customers and finding solutions to real customer problems--get down to the why . Customer empathy is paramount. Our team, customers, investors, and partners have a high bar for strong ROI and speed to value; the ideal candidate will be a tactical Customer Success Manager who excels at continuous discovery and agile delivery. Responsibilities Drive customer retention through renewals, and help execute upsell and cross-sell opportunities Gain a deep understanding of customer needs and help customers achieve success with the Verusen platform and knowledge base Develop strong relationships with our customers to become a trusted partner and work towards mutual success while engaging with the many levels of stakeholders of our customers from central executive leadership to managers working in production facilities Craft and prioritize initiatives for the customer journey that facilitates long-term value for each customer and improves their experience Help drive new product capability rollouts including documentation and training Coordinate and deliver quarterly business and partnership reviews to ensure alignment of customer and Verusen company goals Work closely with the account team for seamless transitions from onboarding to adoption and ultimately value creation Provide Level 1 support, and triage for Level 2 / 3 technical support Be the Verusen liaison for customers, and be the customer liaison for Verusen Qualifications 2-4 years of experience as a Software-as-a-Service (SaaS) customer success or customer support professional supporting Enterprise customers in a high-touch capacity is a MUST Familiarity with tools to analyze customer engagement trends and experience developing action plans based on those trend analyses Excellent verbal and written communication skills. Must be able to clearly articulate and present product concepts, strategy, and vision to internal and external teams. Must be comfortable communicating with customers at all organizational levels, from individual contributors to executives Experience using tools to track customer requests and trouble tickets Strong technical analysis of data with SQL is desirable to help support and troubleshoot with customers Ability to adapt to fast-moving and changing environment as the team and our product grows Knowledge of and experience in Supply Chain or Inventory Management is preferred Experience in a fast-paced, startup environment is a plus What we offer Learning from the best - passionate co-workers and a hands-on and engaged leadership team A competitive salary, equity and commission model Excellent benefits, including leave policies Work that matters Commitment to Diversity and Inclusion At Verusen, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, sexual orientation, gender identity and/or expression, status as a veteran and any other characteristic protected by applicable law. We respect and seek to empower each individual and support a diverse culture, perspectives, skills, and experiences within our workforce. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. #J-18808-Ljbffr
