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Implementation Consultant, Client Benefits

4 months ago

Chandler, United States Vensure Employer Services Full time

About UsFounded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 874,770 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.Position SummaryThe Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the benefit implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.Essential Duties and ResponsibilitiesLead the benefit implementation process for new clients, ensuring a seamless transition to our servicesServe as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.Collaborate with cross-functional teams, including Sales, Client Relations, and PayrollAct as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.Identify opportunities for process improvement and efficiency gains in benefit implementations.Other duties as required.Knowledge, Skills, and AbilitiesExcellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teamsProblem-solving mindset with the ability to analyze complex situations and provide effective solutionsExceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessmentsAbility to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirementsMust be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situationsConstantly assesses the neatness, accuracy, thoroughness of the work assigned.Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team membersEducation & ExperienceHigh School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required.At least 3 years of related work experience.Proficiency in HR software and tools, specifically PrismHR.Strong understanding of employee benefits, including health insurance, retirement plans, and other related programs.Proven experience in benefit implementation, benefit administration, or a related field.Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.Knowledge of relevant federal and state regulations pertaining to benefit administration.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).