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Client Relationship Consultant

2 months ago

Chandler, Arizona, United States U.S. Bank Full time

About the Role

At U.S. Bank, we're on a journey to deliver exceptional customer experiences. As a Client Relationship Consultant, you'll play a key role in building strong relationships with our customers, providing personalized guidance and support to help them achieve their financial goals.

Key Responsibilities

  • Build and maintain relationships with customers through proactive outreach and follow-up, understanding their financial needs and preferences.
  • Identify and recommend solutions to meet customers' unique goals and needs, leveraging our range of deposit and loan products and services.
  • Develop and maintain a deep understanding of our consumer and business banking products and services, including digital offerings.
  • Provide exceptional customer service, ensuring a consistent and optimal experience for our clients.
  • Collaborate with branch team members and partners to deliver seamless service and support to our customers.
  • Stay up-to-date on industry trends and regulatory requirements, ensuring compliance with relevant laws and regulations.

Requirements

  • High school diploma or equivalent.
  • Typically 3-4 years of job-related, retail banking experience or a combination of experience and commensurate training.
  • Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Strong customer service and interpersonal skills.
  • Experience with using and demonstrating digital products and self-service technologies.
  • Ability to explore and identify a customer's true needs while leveraging a digital-first mindset.

What We Offer

  • A comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, and 401(k) and employer-funded retirement plan.
  • Paid vacation and up to 11 paid holiday opportunities.
  • Adoption assistance and sick and safe leave accruals.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued and respected.