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Business Control Manager

2 months ago

Richmond, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Drive the execution of internal control discipline and operational excellence within a LOB or ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Execute LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of control processes within the LOB/ECF through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, while building out actions plans and milestones. Act as an ambassador of the risk culture across the organization.

The Business Control Manager is part of the Client Protection organization within the Consumer & Small Business division. The Business Control Manager partners with stakeholders across the Client Protection and other Consumer & Small Business organizations to design, implement and sustain strong internal controls across multiple processes and functions.
Develop, implement and validate established action plans for multiple large scale horizontal issues which impact multiple processes and partners.
Align and mobilize resources in order to deliver strong internal controls framework and testing results.
Perform Risk & Control assessments horizontally across the process to determine strength/sustainability of controls.
Design & execute horizontal control testing to ensure adherence to regulations, policies, standards and procedures.
Redesign manual and systemic controls with the objective of standardizing and automating across multiple products/processes.
Build/identify appropriate control metrics and ensure metric remains within thresholds.
Report out on control health, audit status, issue closure progress, etc. to Senior and Executive leaders across the division and corresponding Legal/Risk leaders.

Responsibilities:
  • Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Performs monitoring and testing of controls, identifying issues and control improvements for remediation
  • Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Manages the performance and productivity of team members that conduct quality inspection reviews
  • Ensures timely execution of QA activities including control execution, case management, and results reporting
  • Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Required Qualifications:
3-5 years' experience in Risk (assessing risk in a process), issue management, process design and/or Project Management.
Knowledge of financial and banking products, policies, operations and applicable procedures
Experience supporting highly regulated initiatives in a large, complex financial institution
Strong written and verbal communications skills
Ability to balance intersecting priorities and to work independently with minimal supervision
Ability to think critically and problem solve when roadblocks arise
Ability to navigate complex and ambiguous environment
Ability to build and deploy changes horizontally & outside direct ownership structures
Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment
Strong risk mindset with process and controls background; actively debate and escalate issues and concerns
Executive Presence; must be able to partner and influence across all levels internal and external to the organization
Executive Presence; must be able actively debate and escalate issues and/or concerns with partners internal and external to the organization
Intermediate proficiency in various MS tools including Excel, Access, PowerPoint, and SharePoint

Desired Qualifications:
Lean Six Sigma Certification

Skills:
  • Controls Management
  • Oral Communications
  • Risk Management
  • Stakeholder Management
  • Strategy Planning and Development
  • Continuous Improvement
  • Drives Engagement
  • Influence
  • Strategic Thinking
  • Talent Development
  • Data and Trend Analysis
  • Decision Making
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Quality Assurance


Minimum Education Requirement: Bachelor's degree or equivalent work experience

Shift:
1st shift (United States of America)

Hours Per Week:
40