Admin/Clerical - Customer Service Representative Associate
1 month ago
Location - 5521 Lakeview Dr, Charlotte, North Carolina, 28269
Shift- 8:00am - 5:00pm
Duration- 5 months
Payrate - $ 19-20/hr on W2
Job Description:
- Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders.
- Customer Service may be by telephone, fax, email or regular mail. Provides basic product/service/application information.
- Provides basic information on pricing and product availability.
- Must process orders, requests, returns and adjustments.
- Enforces policies within guidelines.
- Develops or prepares reports as required.
- Must efficiently utilize the computer support system.
- Utilizes internal contact resources for specific situations.
- Exercises judgment and diplomacy as required.
- Maintains current information in an easy-to-use format.
- Must be an effective communicator.
- Must have some basic knowledge of computers.
- Coordinates and expedites services issues to higher levels or other departments as needed.
Additional Job Requirements:
- Basic knowledge of navigating and sorting excel spreadsheets. expediting experience a PLUS
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