Admin/Clerical - Customer Service Representative Associate

1 month ago


Charlotte, United States LanceSoft Full time
Job title - Customer Service Representative Associate
Location - 5521 Lakeview Dr, Charlotte, North Carolina, 28269
Shift- 8:00am - 5:00pm
Duration- 5 months
Payrate - $ 19-20/hr on W2

Job Description:
  • Acts as primary customer service agent in processing or responding to basic customer requests, inquiries and/or orders.
  • Customer Service may be by telephone, fax, email or regular mail. Provides basic product/service/application information.
  • Provides basic information on pricing and product availability.
  • Must process orders, requests, returns and adjustments.
  • Enforces policies within guidelines.
  • Develops or prepares reports as required.
  • Must efficiently utilize the computer support system.
  • Utilizes internal contact resources for specific situations.
  • Exercises judgment and diplomacy as required.
  • Maintains current information in an easy-to-use format.
  • Must be an effective communicator.
  • Must have some basic knowledge of computers.
  • Coordinates and expedites services issues to higher levels or other departments as needed.

Additional Job Requirements:
  • Basic knowledge of navigating and sorting excel spreadsheets. expediting experience a PLUS


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