Admin/Clerical - Customer Service Representative Associate Customer Service Representative Associate

1 month ago


Charlotte, United States Axelon Full time
Admin/Clerical - Customer Service Representative Associate
Charlotte, NC
5 Months.

Mon-Fri (8-5)

Job Description:
  • Acts as primary customer service agent in processing or responding to basic customer requests, inquiries, and/or orders.
  • Customer Service may be by telephone, fax, email, or regular mail.
  • Provides basic product/service/application information. Provides basic information on pricing and product availability.
  • Must process orders, requests, returns and adjustments. Enforces policies within guidelines. Develops or prepares reports as required.
  • Must efficiently utilize the computer support system.
  • Utilizes internal contact resources for specific situations.
  • Exercises judgment and diplomacy as required. Maintains current information in an easy-to-use format. Must be an effective communicator.
  • Must have some basic knowledge of computers.
  • Coordinates and expedites services issues to higher levels or other departments as needed.
Additional Job Requirements: Basic knowledge of navigating and sorting excel spreadsheets. expediting experience, a PLUS.

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