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Associate Customer Service Representative
2 months ago
Associate Customer Service Representative in Charlotte, NC at Strategic Staffing Solutions **Location:**
**Experience:**
Not Specified **Job Description**
**Job Title:** Associate Customer Service Representative
**Location:** CHARLOTTE NC (100% on-site)
**Duration:** 6 Months
**To apply**: Please email your resume in **Word Format** to ***Melissa Johnson at:*** ***mjohnson1@strategicstaff.com and Reference Job Order #: 195302*** or **Click the Apply Button.**
**Job Description Outline:**
* Support customers with inquiries on financial products and services.
* Identify ways to improve customer experience within established procedures.
* Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.
* Receive direction from customer service supervisor.
* Escalate questions and issues to more experienced representatives.
* Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns.
**Required Qualifications:**
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
* Bi Lingual Spanish.
**$$ WE OFFER A REFERRAL FEE FOR ANYONE REFERRED & HIRED WITH S3 $$**
*Strategic Staffing Solutions (S3), based in Detroit, Michigan, prides itself on being an international, woman-owned, $300+ million IT and Business Services Corporation with 30+ years of service. We are ranked 16th among the largest staffing firms in the US by Staffing Industry Report, 6th largest IT Diversity staffing firm, and are one of five companies nationally certified as a Charter Partner with Staffing Industry Analysts. S3 provides IT consulting, customized project solutions, vendor management programs and executive search services to financial institutions, insurance, energy, oil/gas, telecommunication, government, retail, and health care industries worldwide. We have more than 3,600+ consultants and 31 offices in the US and Europe. **S3 is also proud to be nationally recognized as both a Military Friendly and Military Spouse Friendly Employer.***
***As an S3 employee, you are eligible for a full benefits package which may include:*** *Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Plan, Vacation Package, Life & Disability Insurance Plans, Flexible Spending Accounts, and Tuition Reimbursement.*
*The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities**. The four pillars of our company are to:** Set the bar high for what a company should do, Create jobs, Offer people an opportunity to succeed and change their station in life, and improve the communities where we live and work through volunteering and charitable giving.*
***Strategic Staffing Solutions is an Equal Opportunity Employer***
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