Service Call Administrator

3 months ago

Shakopee, United States Ziegler CAT Full time

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Responsibilities:

Service Call Closing:

  • D365 Branch Support - Service
  • Close service calls
  • Create POs for necessary parts, supplies, or services
  • Edit service reports to get them up to the professional standards expected
  • Troubleshoot WIP/service calls
  • Work with warranty on WIP/service calls
  • Work with AP/AR on PO disputes, questions, or other misc. reimbursements
  • Set-up new vendors in partnership with purchasing
  • Monitor administrative quality of repairs
Data Accuracy:
  • Follow-up on incorrect customer information (i.e. credit cards for rental)
  • Follow-up on outstanding payments due to vendors
  • Seek out answers to warranty questions
  • Work with Sales to collect missing customer information
  • Provide information on loaners eligible for manufacturer reimbursement
Additional administrative support at the branch as needed. Duties may include: main point of contact for the branch, uniforms, fleet and driver maintenance, event support, and managing the retail space.

Qualifications:
  • High School Diploma or GED required; Associate's degree preferred
  • 3+ years related industry experience preferred
  • Strong computer skills, including Microsoft Office Suite required
  • Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required
  • Strong detail orientation, learning orientation, and ability to work with limited direction required
  • Ability to work well with others and support team initiatives
Minimum Physical Requirements:
  • Lift/carry up to 10 lbs
  • Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping


This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

No Visa sponsorship available for this position. Authorization to work in the United States is required.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

For more information about your equal employment opportunity rights and protections, click here.

For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.

For information about Pay Transparency Nondiscrimination

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