Customer Service Specialist

4 months ago

Lakeland, United States GetixHealth Full time

While having some previous work or educational experience is an advantage, we look for people with the right mindset, meaning a drive to serve others and to take a personal sense of pride in one's work. We look for people who have an internal drive to do a good job regardless whether someone is watching. People who take initiative and know the quality of their work reflects back on them. People who succeed with us tend to be thoughtful, detail-oriented, and communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. If you have these qualities, we'd love to speak with you.

Position Responsibilities

  • Medical Collections
  • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
  • Gathering information, performing research and resolving customer inquiries
  • Communicating appropriate options for issue resolution in a timely manner
  • Informing customers/patients about services available, and assess their needs
  • Scheduling work to ensure accurate phone coverage, prioritizing calls and escalating as required
  • Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
  • Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
  • High school diploma or college degree from an accredited college or university
  • Attention to detail
  • Proven PC proficiency in MS Office Suite Applications
  • Proven ability to work collaboratively in a team environment
  • Demonstrated excellent verbal, written and interpersonal communication skills.
  • Spanish fluency preferable
  • Two to five years industry or educational experience in medical revenue cycle management is preferred
  • Medical experience, either practical or classroom knowledge needed
  • Basic understanding of HIPAA is preferred
  • Good attendance record
  • Demonstrated ability to perform work in alignment with company mission and values
Work Environment / Physical Requirements
  • Work environment is an office location
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
  • Occasional lifting may be required up to 25 lbs.
  • Must be able to sit for extended periods of time with frequent bending and stooping
Additional Notes:
  • Must be able to work any 8 hr. shift, Monday - Friday and one Saturday every 6 weeks


GetixHealth is an Equal Opportunity and E-Verify Employer

  • Cable Wiring Specialist

    4 weeks ago

    Lakeland, Florida, United States Cable Wiring Specialist Full time

    Job OverviewCable Wiring Specialist, Inc. (CWSI) is a leading provider of construction and engineering services to the Telecommunications industry. We are seeking a skilled Sub-Contractor to join our team in Central Florida.Job ResponsibilitiesProvide support for aerial, directional boring, underground drilling, and splicing servicesMeet the requirements of...

  • Customer Service Representative

    4 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving issues in a timely and professional manner, and working collaboratively with our team to...

  • Customer Service Representative

    7 days ago

    Lakeland, Florida, United States Ace Hardware Full time

    Ace Hardware Job DescriptionWe are seeking a skilled Cash Handling Specialist to join our team at Ace Hardware. As a key member of our sales team, you will be responsible for:Providing exceptional customer service and answering customer questionsGreeting customers as they enter the store and thanking them when they leaveOperating all point-of-sale equipment...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesMedical Collections: You...

  • Customer Service Representative

    3 days ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a Customer Service Specialist, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely.Key ResponsibilitiesMedical Collections: You will be responsible for collecting...

  • Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...

  • Route Specialist

    4 days ago

    Lakeland, Florida, United States ImageFIRST Healthcare Laundry Specialists Full time

    Job Summary:ImageFIRST Healthcare Laundry Specialists is seeking a skilled Route Specialist to join our team. As a Route Specialist, you will play a critical role in establishing and maintaining strong customer relationships through responsive and creative sales and service strategies.Key Responsibilities:• Load and unload trucks, ensuring efficient...

  • Customer Service Representative

    1 week ago

    Lakeland, Florida, United States CarMax Full time

    About this roleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide guidance and support to customers throughout their...

  • Customer Service Representative

    1 month ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a key member of our customer support team, you will be responsible for providing exceptional service to our patients and clients, resolving issues in a timely and professional manner.Key ResponsibilitiesMedical Collections: Manage...

  • Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at GetixHealth. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and patients, resolving complex issues, and ensuring seamless communication.Key ResponsibilitiesRespond to customer...

  • Healthcare Customer Service Representative

    2 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled and experienced Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Experience Specialist

    2 weeks ago

    Lakeland, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized customer service and support...

  • Healthcare Customer Service Representative

    3 weeks ago

    Lakeland, Florida, United States GetixHealth Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for ensuring that healthcare accounts are billed and paid accurately and timely.Key ResponsibilitiesMedical Collections: Ensure that healthcare accounts...

  • Customer Experience Specialist

    1 week ago

    Lakeland, Florida, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes facilitating sales, conducting vehicle condition assessments, and ensuring that all vehicles meet CarMax Quality Standards.Key Responsibilities Provide...

  • Customer Experience Specialist

    2 weeks ago

    Lakeland, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their car-buying journey.Key ResponsibilitiesProvide exceptional customer service by...

  • Customer Experience Specialist

    3 weeks ago

    Lakeland, Florida, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is positive and memorable.Key ResponsibilitiesProvide exceptional customer service, guiding...

  • Customer Specialist

    5 months ago

    Lakeland, United States CarMax Full time

    6016 - Lakeland - 3223 N US Highway 98, Lakeland, Florida, 33805 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    3 months ago

    Lakeland, United States CarMax Full time

    6016 - Lakeland - 3223 N US Highway 98, Lakeland, Florida, 33805 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Healthcare Customer Service Representative

    2 days ago

    Lakeland, Florida, United States GetixHealth Full time

    Job Summary: We are seeking a skilled Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and patients.Key Responsibilities:Medical Collections: You will be responsible for collecting medical payments from patients and...

  • Event Service Specialist

    2 months ago

    Lakeland, Florida, United States NoGigiddy Full time

    Event Service Specialist Job OverviewNoGigiddy is on the lookout for dedicated and detail-oriented Event Service Specialists to enhance our team for a variety of high-end gatherings. This position is ideal for individuals who thrive in providing outstanding guest experiences within a lively event atmosphere.Key Responsibilities:Set up event spaces, including...