Bilingual Customer Care Representative

2 months ago

Fayetteville, United States Duke Energy Full time

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Be Part of a Powerful Team

Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as a Bilingual Customer Care Representative.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and that business objectives are achieved.

The Bilingual Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and developmental opportunities.

WE OFFER:

Paid Time Off, holidays, and sick leave Health, Dental, and Vision Insurance 401K plan with company match All necessary equipment provided PAY AND WORK SCHEDULE:

The pay rate is $18.00 per hour (non-negotiable) Bilingual specialists receive an additional premium of $1 added to their hourly rate of pay. Hours of Operation: Monday - Friday, 7:30 AM – 7:00 PM EST Annual incentives and quarterly incentives are based on performance Over-time and storm duty calls are expected Shift change tri-annually, but may change at any time due to business need TARGET START DATE: Monday, September 11th, 2023 (non-negotiable)

TRAINING DETAILS:

First 8 weeks, Monday-Friday from 8:00 AM to 5:00 PM EST Required first day onsite attendance at a Duke Energy Call Center location Training is held remotely after first day onsite attendance During the 8-week training period, there is no allowance for vacation time or absences. Your continued employment will be contingent upon successful completion of the training program. RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction. Use professional judgement and escalate customer issues/concerns to management when appropriate. Promote sales of available products and services, as appropriate. Building genuine connections with customers, while being a great ambassador for the Duke Energy brand. Perform other duties as assigned, including work on special projects. REQUIRED QUALIFICATIONS:

High school diploma or GED completed at time of application submission. One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications. Must be bilingual in Spanish/English. Bilingual must be fluent in Spanish and English and must be able to read and translate from English to Spanish. DESIRED QUALIFICATIONS:

Bachelor’s degree or Associates degree Direct call center experience preferred Willingness to work in an environment that requires 100% phone-based customer interaction. Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc. Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner. Ability to always handle and protect confidential information and act with integrity. WORKING CONDITIONS:

Virtual

- Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the designated Duke Energy facility and will be asked to report to the facility once a month or for technical related issues. Access to a reliable high-speed internet and a quiet work environment is required. During times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), Bilingual Customer Care Representatives are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes. WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS:

Duke Energy Hiring Process Duke Energy Customer Care Assessment –

required time sensitive/completion of online test If selected, you will be contacted for a 45-minute phone interview. Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test prior to hire. It is the policy of Duke Energy to maintain a drug-free workplace. Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Monday, August 7, 2023

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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Do Not Sell My Personal Information (CA)

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