Customer Care Representative

3 months ago

Fayetteville, United States eClerx Full time
Job DescriptionJob Description

We have 50 open positions for Customer Care Representative in Fayetteville.

If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you.

Pay rate (applicable after successful training completion) is $13.25/hour as long as you complete your 40-hour weekly production schedule (If you are unable to complete 40 hours’ schedule, you will still get paid at $12.25/hour). We always offer 40 hour schedules.

Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.

Most importantly, we value tenure and offer pay raises to analysts every 6 months of completed tenure at eClerx – so you never have to look for another job again

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Adhering to all company policies and procedures.

Requirements

Willing to answer calls from customers and resolve their queries

Willing to work in different shifts , late nights & on weekends.

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”

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