Patient Service Representative

2 months ago

Vienna, United States Allergy Partners Full time
Job Details

Job Location
84-00-Vienna - Vienna, VA

Description

POSITION: Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.

Responsibilities include, but are not limited to, the following:
  • Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
  • Screens visitors and responds to routine requests for information from patients and vendors.
  • Maintains office equipment and office supplies in the front office areas.
  • Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
  • Opens, date stamps, and delivers mail daily as assigned.
  • Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
  • Keeps the patient reception area neat and clean at all times throughout the day.
  • Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
  • Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
  • Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
  • Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
  • Ensures proper posting of charges into the practice management system daily as assigned.
  • Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
  • Closes the office each day, according to protocol.
  • Determines uncollectible balances and refers such accounts to the Practice Manager.
  • Assists in other front office duties at the request of the Practice Manager.
Other
  • Facilitates any physician requests throughout the day.
  • Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
  • Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
  • Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
  • Attends all regular staff meetings.
  • Performs all other tasks and projects assigned by the Practice Manager.
  • Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
  • Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Supervisory Responsibilities
This job has no supervisory responsibilities.

Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.

Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.

Qualifications

EDUCATIONAL REQUIREMENTS:
  • High school diploma required.
QUALIFICATIONS AND EXPERIENCE:
  • Minimum of two years of experience in a medical office or customer service position.
  • Proven success asking for payment, making change, and balancing a cash drawer.
  • Working knowledge of basic managed care terminology and practices.
  • Familiarity with scheduling and rearranging appointments effectively.
  • Comfortable using email, word processing and interacting with Internet applications.
  • Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
  • Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
  • Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
  • Neat, professional appearance.
  • Strong written and verbal communication skills.
  • Bi-lingual is a plus, not required

  • Patient Service Representative

    2 weeks ago

    Vienna, Virginia, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. The successful candidate will be responsible for providing exceptional customer service to patients, managing front office operations, and ensuring seamless communication between patients, physicians, and staff.Key...

  • Patient Service Representative

    3 months ago

    Vienna, United States US Derm Support Roles Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!This is a full time position and will work:Monday-Friday 6:30a-3:30pSummaryThe Patient Service...

  • Patient Service Representative

    3 weeks ago

    Vienna, Virginia, United States Allergy Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from registration to checkout.Key...

  • Patient Service Representative

    4 months ago

    Vienna, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This is a full time position and will work: Monday-Friday 6:30a-3:30p Summary The Patient Service...

  • Patient Care Representative

    3 weeks ago

    Vienna, West Virginia, United States Firelands Scientific The Landing Dispensaries Full time

    Job Title: Full Time Dispensary Patient Care RepresentativeWe are seeking a highly skilled and knowledgeable Patient Care Representative to join our team at Hillfire. As a Patient Care Representative, you will be responsible for providing exceptional patient experience, ensuring compliance with applicable rules and regulations, and maintaining a high level...

  • Guest Services Representative

    4 weeks ago

    Vienna, Virginia, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all requests and respond to...

  • Guest Services Representative

    2 weeks ago

    Vienna, Virginia, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests.Key Responsibilities:Assist guests with their requests and needs in a timely and professional mannerProcess reservations,...

  • Guest Services Representative

    1 week ago

    Vienna, Virginia, United States Extended Stay Full time

    **Key Responsibilities:**As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing reservations,...

  • Full Time Dispensary Patient Care Representative

    4 weeks ago

    Vienna, United States Firelands Scientific The Landing Dispensaries Full time

    Description The Full Time Patient Care Representative will be based out of Parkersburg, WV and reports directly to the General Manager. In this role your main responsibility will be to assist patients in selecting appropriate medical cannabis products for their needs and be the product expert on duty at the store. Patient Care Representatives engage in...

  • Customer Service Representative

    4 days ago

    Vienna, West Virginia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders accurately and efficiently using our Point of Sale...

  • Customer Service Representative

    1 month ago

    Vienna, Virginia, United States Jonna Wooten - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Jonna Wooten - State Farm Agent, you will play a key role in providing exceptional service to our customers and helping them achieve their insurance and financial goals.Responsibilities:Establish and...

  • Customer Service Representative

    4 days ago

    Vienna, West Virginia, United States Walgreens Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, resolving customer issues, and providing a positive shopping experience.Key Responsibilities:Provide courteous and efficient...

  • Customer Service Representative

    1 month ago

    Vienna, Virginia, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    5 months ago

    Vienna, United States Penske Automotive Group Full time

    Job OverviewSummary/Objective The CSI/Customer Service Representative assists in the overall positive rating of our dealership's Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales....

  • Customer Service Representative

    1 month ago

    Vienna, West Virginia, United States Emily Allman - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Emily Allman - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our business.Key ResponsibilitiesEstablish and maintain strong...

  • Food Service Representative

    3 weeks ago

    Vienna, Virginia, United States Taco Bell Full time

    About the RoleWe are seeking a highly motivated and friendly individual to join our team as a Food Service Representative. As a key member of our crew, you will play a vital role in ensuring guest satisfaction and providing a positive dining experience.Key ResponsibilitiesGreet and engage guests in a friendly and welcoming manner.Accurately accept and...

  • Customer Service Representative

    6 days ago

    Vienna, United States Insight Global Full time

    Position: Customer Service Representative Location: On Site in Tysons Corner, VA $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Full Time Hours (35-40 Hours) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information...

  • Customer Service Representative

    3 weeks ago

    Vienna, Virginia, United States EagleBank Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at EagleBank. As a key member of our branch team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional service, and ensuring a seamless banking experience.Key...

  • Customer Service Representative

    2 weeks ago

    Vienna, West Virginia, United States Emily Allman - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Emily Allman - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Customer Service Representative

    5 days ago

    Vienna, West Virginia, United States EagleBank Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at EagleBank. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and ensuring that all transactions are processed accurately and efficiently.Key...