Bilingual Customer Service Representative

4 weeks ago

Rancho Cordova, United States Amerit Consulting Full time

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.

IMPORTANT:

  • Start date: Mon, June 03rd, 2024 - CSR Class
  • Candidates must go onsite to pick up equipment's at 11050 Olson Dr, Rancho Cordova, CA 95670 on first day of employment.
  • Duration of this project would be 6-12 Months with possible temp-to-hire.
  • Candidates should be living within 40 mins drive from Rancho Cordova, CA.
  • Candidates will be working from home throughout the assignment.
  • Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
  • Candidate MUST have a reliable home-office environment.
  • Client will be offering candidates based off the resume hence no interviews.
  • 4-5 weeks (This depends on how well the class is moving along in training).
  • Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
  • Must be Bilingual: English & one of the following -

o Mien

o Ukrainian

RESPONSIBILITIES:

  • California HCO is a state program.
  • Respond promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
  • Maintain a positive, empathetic, and professional attitude toward customers.

REQUIRED QUALIFICATIONS:

  • Education: At least HS diploma OR GED.
  • Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipments.
  • Must have 2-3 years of Customer Service experience.
  • Must be Bilingual: English & one of the following -

o Mien

o Ukrainian

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Regards,

Jatin Rattan

Senior Recruiter

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