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Customer Service Representative

4 months ago

Rancho Cordova, United States Pro-Active Pest Control Full time

We are looking for upbeat people to join our customer service team in Rancho Cordova, CA. As a Customer Service Representative, you are on the front lines for communication between our customers, technicians, and managers. You will be the voice of Pro Active and will get many opportunities to connect with our customers and help achieve WIN- WIN solutions.
- Operating multiple systems and ways for communication to and from customers
- Take and make heavy call volumes daily
- Help customers with scheduling services
- Answering questions about service plans and what Pro Active offers
- Collecting payments
- Routing technicians routes
- Helping with projects from managers

**Qualifications**:

- Must be 18 years or older
- Be professional and have positive attitude
- Be self motivated to learn
- Be able to use your resources
- Be able to multi-task and time manage
- Must have some experience in call center or as a customer service representative
- Must have interpersonal and communication skills
- Must have good tonality and general understanding of phone etiquette
- Must have problem solving, analytical, and critical thinking skills
- Ability to work with varying computer programs with ease
- Ability to show patience and compassion towards customers
- Bi-lingual is a plus

**Benefits**:

- Opportunities for growth
- Medical, Vision, & Dental after 60 days
- Birthday Holiday
- IRA plan with 3% company match
- PTO policy
- Company Assets
- Company Events (quarterly)

**Job Type**: Full Time

**Work Setting**: Hybrid

**Schedule**: Full Time, Weekends