Bilingual Customer Service Representative

4 weeks ago

Rancho Cordova, United States Amerit Consulting Full time

CLIENT OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.


JOB OVERVIEW:

  • JOB TITLE: Bilingual Customer Service Representative
  • JOB DURATION: 6-12 Months with possible temp-to-hire.
  • JOB LOCATION: Remote
  • CANDIDATE LOCATION: should be living within 40 minutes drive from Rancho Cordova, CA
  • INTERVIEW PROCESS: The client will be offering candidates based on their resume hence no interviews.
  • START DATE: Mon, Jun 03, 2024
  • SHIFT: 9:00 AM -6: 00 PM (Pacific Time).
  • BILINGUAL REQUIREMENTS: Mien or Ukrainian are required languages.


IMPORTANT NOTES:

  • On the first day, equipment pickup is required at the Rancho Cordova, CA facility, work will be remote thereafter.
  • A high-speed wired internet connection is essential; Wi-Fi is not permitted. A reliable home office setup is a must.
  • Training duration varies (4-5 weeks), contingent on class progress.


JOB RESPONSIBILITIES:

  • Respond promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Communicating with customers through various channels.
  • Communicate and coordinate with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Provide feedback on the efficiency of the Customer service process.
  • Maintain a positive, empathetic, and professional attitude toward customers.


JOB REQUIREMENTS:

  • Education: At least an HS diploma OR GED.
  • Must reside locally to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment.
  • Must have 2-3 years of Customer Service experience.


BILINGUAL REQUIREMENTS:

  • English and Mien

OR

  • English and Ukrainian



I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

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