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Bilingual Customer Service Representative
4 months ago
OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
- Start date: Mon, June 03rd, 2024 - CSR Class
- Candidates must go onsite to pick up equipment's at 11050 Olson Dr, Rancho Cordova, CA 95670 on first day of employment.
- Duration of this project would be 6-12 Months with possible temp-to-hire.
- Candidates should be living within 40 mins drive from Rancho Cordova, CA.
- Candidates will be working from home throughout the assignment.
- Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.
- Candidate MUST have a reliable home-office environment.
- Client will be offering candidates based off the resume hence no interviews.
- 4-5 weeks (This depends on how well the class is moving along in training).
- Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
- Must be Bilingual: English & one of the following -
o Mien
o Ukrainian
RESPONSIBILITIES:
- California HCO is a state program.
- Respond promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.
- Maintain a positive, empathetic, and professional attitude toward customers.
REQUIRED QUALIFICATIONS:
- Education: At least HS diploma OR GED.
- Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment’s.
- Must have 2-3 years of Customer Service experience.
- Must be Bilingual: English & one of the following -
o Mien
o Ukrainian
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Regards,
Jatin Rattan
Senior Recruiter
