Sr. Digital Product Manager

2 weeks ago

Grand Rapids, United States BISSELL Full time

Overview:

Come join our pack Here at BISSELL, we have a dynamic, progressive team of digital professionals in an environment where you can learn, grow, and create innovative technology solutions to help our business flourish Become a part of our rich 147-year heritage that has grown from a small family business to a thriving, growing global organization. To this very day, BISSELL is still family-owned and passionate about helping you effectively and easily clean your home so you can put down the vacuum, enjoy life and come home to a deeper clean. All in all, whether your messes are baby food or red wine, mud or chocolate, cat hair or pet accident, were here to help you embrace those messes, erase them in a jiffy, and get on with the most meaningful aspect of your homeliving in it.

We have an opening for a Senior Digital Product Manager in our Walker, MI office.

Here at BISSELL, we are building digital capabilities and making smart digital investments that improve omnichannel experiences for our customer experience. Our collective vision is to make digital experiences more personal, convenient, and better value for our customers with an agile 'test, learn and improve' mindset.

We are seeking a digital native leader to serve as a Sr. Digital Product Manager to own digital platforms driving BISSELL digital customer experiences. The ideal candidate is a customer-obsessed, product visionary who can lead and inspire cross-functional teams to deliver exceptional digital products that customers love.

Specifically in this role, you and your cross-functional squad of UX designers and engineers will be responsible for leading discovery and translating the voice of the customer into the overall strategy and roadmap that bring the features, functionality, and overall experience to life. You will work with a significant set of stakeholders and be a collaborative, omnichannel champion who puts the customer first, and works closely with peers to deliver a seamless, consistent, and holistic customer experience across channels.

This role will report directly to the Global Head Digital Product and UX Design.

Responsibilities:

  • Act as a key activist for customer centricity
  • Drive discovery with cross-functional partners and stakeholders
  • Analyze and report on critical user behavior metrics and product release impacts and
  • Own and drive forward holistic digital product roadmap customer experience platform products, including innovation opportunities
  • Ensure customer experience product roadmaps (e.g., Shopping, Loyalty, Payments, Profile and Preference Management, etc.) align with leading-edge cross-channel vision for customers, with focus on product delivery functionalities across channels
  • Own final decisions on OKRs, roadmap, prioritization, and backlog refinement across digital channels/touchpoints
  • Provide cross-functional leadership to agile product squads via creation and prioritization of epics/user stories during sprint planning, then work closely with scrum team engineers via agile delivery


Qualifications:

  • Passionate, customer-obsessed leader looking for new solutions for the organization, who truly enjoys working with a team, designing and delivering great products
  • Exceptional product evangelist, with experience dealing with diverse and global partners
  • Expertise in digital product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
  • Deep experience with agile product management, plus experience driving agile transformation in a large organization with complex stakeholders
  • Ability to influence senior leaders and cross-functional partners in collectively aligning and executing against the product vision
  • Knowledge and familiarity with UX design, customer experience, and customer experience platform technology systems/specifications interdependencies
  • Identifying patterns/trends and applying them in new and unfamiliar situations
  • Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
  • Bachelors or masters degree in computer science, business or similar degree program (or equivalent work experience)
  • Has experience working in an agile product management role

Additional Information

  • BISSELL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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