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VP, Customer Support Operations
4 weeks ago
The VP, US Customer Service Operations is responsible for bringing strategic vision, operational excellence and innovation to the customer service operations teams which includes partnering with the sales organization and customer from pre-close through installation, implementation, ongoing maintenance, technical support, and product training. Accountable for leading a best-in-class, award-winning team of highly technical and analytic members focused on high quality service delivery and responsible for implementations, technical integrations, support services and reporting. The position will report to the General Manager & Head of Clinical Operations North America. Primary Duties Serve as a voice of customer and voice of field advocate as well as customer service and support domain expert in helping to develop the North America Clinical Operations strategy. Lead the execution and deployment operationally and organizationally of the North American Clinical Operations strategy. Develop and lead the execution of the strategy for the Customer Service Operations function in alignment with the overall NACO strategy. Create and lead a diverse and high-performing team of inspired employees in the Customer Service Operations function. Drive the achievement of strategic Customer Service Operations priorities including customer satisfaction/loyalty, revenue, profit, and cost-controls. Identify and deploy new and innovative ways to support customers and improve the current operating models and processes to reach, maintain and continuously improve on high levels of customer loyalty and satisfaction, case resolution; drive operational excellence and financial outcomes. Lead the implementation of business & customer-critical programs or projects. Partner with Product Management and Marketing to ensure the North American needs for serviceability, customer engagement and customer experience are incorporated into new product and process development. Accountable for managing and monitoring the quality of customer service provided, ensuring delivery of support meets contractual and company quality standards in a compliant manner. Align cross-functionally with other global and regional customer-facing functions to provide exceptional customer experience, improve product adoption outcomes and customer satisfaction. Ensure that all processes reflect current best practices and regulatory standards. Accountable for developing and maintaining a comprehensive suite of reports (scorecards, dashboards, etc.) that create the foundation for cross-functional communication of service & support performance and provide a springboard for identification of opportunities. Recruit, retain, develop, and coach team members and top talent to perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Training and Education Bachelor’s degree in business, life science, or related field or equivalent work experience. Advanced degree preferred. Experience 10+ years of experience required in IVD or medical device industry. 8+ years proven experience as a senior customer operations leader or similar relevant role. Expert in process optimization and innovation to measurably change outcomes. Demonstrated expertise in team building and KPI-based management to ensure achievement of organizational priorities. Experience of managing large and complex budgets and proven ability to manage and control costs effectively. Knowledge, Skills, and Abilities Excellent communication skills – written, verbal, persuasive and influential. Excellent interpersonal, investigation and conflict resolution skills, with the ability to form strong cross-functional relationships. Demonstrated leadership of geographically distributed scientific and/or technical teams. Proven people management experience and skills, especially in building, leading, and motivating large teams and of managing performance and conduct fairly and decisively, ensuring retention of newly hired and highly qualified team. #J-18808-Ljbffr
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Customer Support Operations Leader
1 week ago
Salt Lake, Utah, United States Faire Inc Full timeCustomer Experience Team Leadat FaireAbout FaireFaire is a digital wholesale platform grounded in the belief that local businesses are the future. With over 2 million independent retailers across North America and Europe generating more than $2 trillion in revenue, we leverage technology, data, and machine learning to connect this vibrant community of...
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Salt Lake, Utah, United States bioMérieux SA Full timePosition OverviewThe Vice President of Customer Support Operations is tasked with delivering a strategic vision, operational excellence, and innovative practices to the customer service operations teams. This role involves collaboration with the sales organization and customers throughout the entire lifecycle, from pre-sale to installation, implementation,...
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VP Customer Experience
4 days ago
new york city, United States Springwater Global Full timeVice President of Customer ExperienceJoin the Revolution in Pet HealthOur client, an industry trailblazer in pet wellness, is seeking a dynamic Vice President of Customer Experience to lead the charge in transforming the pet care industry. As the architect of innovative pet health solutions, our client is a trusted partner to pet parents—offering peace of...
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VP Customer Experience
4 days ago
new york city, United States Springwater Global Full timeVice President of Customer ExperienceJoin the Revolution in Pet HealthOur client, an industry trailblazer in pet wellness, is seeking a dynamic Vice President of Customer Experience to lead the charge in transforming the pet care industry. As the architect of innovative pet health solutions, our client is a trusted partner to pet parents—offering peace of...
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IT Support Specialist in Salt Lake City
1 week ago
Salt Lake, Utah, United States Virtual Service Operations Full timePosition Overview:Virtual Service Operations is seeking dedicated and ambitious individuals to enhance our team as Desktop Support Specialists. This role is essential in fostering our relationship with esteemed clients while managing various desktop support responsibilities.Key Responsibilities:Administer IT systems in a diverse environment encompassing...
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Customer Support
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Salt Lake City, United States Frazil Full timeCustomer Service Associate Department: Customer Service Employment Type: Full Time Location: Salt Lake City, Utah Reporting To: Leah Palmer Compensation: $18.00 - $21.00 / hour Description Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker...
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Salt Lake City, United States Frazil Full timeCustomer SupportDepartment: Customer Service Employment Type: Full Time Location: Salt Lake City, Utah Reporting To: Leah Palmer Compensation: $18.00 - $21.00 / hour Description Calling all fellow slushie junkies, Frazil fans, and frozen beverage connoisseurs! Freezing Point is the fastest growing frozen beverage company in the US and the maker of Frazil,...
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Salt Lake City, United States LanceSoft Full timeDuties: The Operator Support team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm. They are instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy. HOW YOU WILL FULFILL YOUR POTENTIAL Be...
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Customer Support
3 weeks ago
Salt Lake City, United States LanceSoft Full timeDuties: The Operator Support team is dedicated to managing and assisting Audio Conference operator-assisted calls and Zoom meetings for the Executive Office and high-profile clients of the firm. They are instrumental in ensuring that the meetings are handled with the highest level of professionalism and accuracy. HOW YOU WILL FULFILL YOUR POTENTIAL Be...
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Customer Portfolio Manager
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Salt Lake City, United States Command7 LLC Full timeJob DescriptionJob DescriptionIf customer satisfaction drives you and you have extensive experience in account and operations management, Command7 could be a great fit for you! We are a property maintenance management company that provides nationwide services for our Customers. We are looking for talented leader who can manage teams and processes in ways...
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Salt Lake, Utah, United States Virtual Service Operations Full timePosition Overview:Join our dynamic team at Virtual Service Operations as an IT Support Specialist in Salt Lake City, Utah. We are seeking dedicated and career-oriented individuals who are eager to advance their IT careers.Key Responsibilities:Administer IT systems in a diverse environment, including Microsoft Windows and RedHat Enterprise Linux.Provide...
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Salt Lake, Utah, United States Virtual Service Operations Full timeAre you ready to elevate your career in IT?Position Overview:Virtual Service Operations is on the lookout for enthusiastic and career-oriented professionals to join our expanding team as an IT Support Specialist in Salt Lake City, Utah.In this position, you will play a crucial role in our partnership with a valued client, taking on responsibilities in IT...
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CaptionCall Customer Support
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Salt Lake City, United States Sorenson Communications Full timeCompany Summary Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our...
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Salt Lake City, United States IONOS Inc Full time* Server Support * Salt Lake City, UT, USA * Base + Commission * Full Time *Full Benefits* * **Then WE want to meet YOU!** * **100% Remote** IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to...
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Senior Director, Customer Support
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Salt Lake City, United States Brex Full timeWhy join us Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce...
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Lake Forest, United States Ethika, Inc. Full timeABOUT ETHIKA:Ethika is a leading lifestyle brand based in Lake Forest, CA. Since the inception of the brand, Ethika and its team have been determined to live life, innovate, and deliver quality products, while staying true to our biggest asset – our FAMILIE. The Ethika employees, friends, athletes, artists and customers are the core of the brand and the...
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Salt Lake City, United States Solen Software Group Full timeJob Title: CSR / Client Project Manager Location: Salt Lake City, Utah; Plainsboro, New Jersey; Hybrid Remote (3 Days in office) Job Type: Full-Time About Us: viaPeople is a dynamic and innovative performance management software company, dedicated to helping investment firms optimize their talent strategies. We build tailored software solutions that...
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Customer Support Advocate
2 months ago
Salt Lake City, United States ServiceTitan Full timeCustomer Support Advocate page is loaded **Customer Support Advocate** **Customer Support Advocate** locationsSalt Lake City, Utah posted onPosted 9 Days Ago job requisition idJR102438 We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If youre...
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Operations - Customer Service Specialist
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Salt Lake City, United States Strategic Staffing Solutions Full timeOperations - Customer Service Specialist in Salt Lake City, UT at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Specialist **Contract:** 6+ Months **Location:** Salt Lake City, UT *****Must be Fully Vaccinated against Covid-19 and be able to show proof of full vaccination*****...
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Customer Support Representative
19 hours ago
Salt Lake City, United States Suralink Inc Full timeJob DescriptionJob DescriptionSuralink® is fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation and culture, and our software has been used by over 500,000 companies around the world. Our platform was built for accountants,...