Remote Training Specialist
2 weeks ago
Description
- Home
- Search Jobs
- Job Description
Remote Training Specialist
Contract: San Francisco, California, US
Salary: $42.00 Per Hour
Job Code: 348771
End Date: 2024-05-29
Days Left: 10 days, 3 hours left
Apply
Job Description:
Roles and Responsibilities:
- As the Senior Technical Trainer on the Technical Product Support team, you will report to Director, Customer Support, and continuously collaborate with key stakeholders across the business to ensure the success of our Business platform.
- As the Senior Technical Trainer, you will be responsible for developing and providing training and continuing education for new and tenured associates.
- Your training will set up our associates for success as they work to resolve complex issues, provide white glove service, manage accounts, onboard, and provide user education to our customers on a consistent basis, all with a personal touch.
- Proven experience as a technical trainer, corporate training specialist, or related position.
- Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
- Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
- Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Docs, or Word
- Focus is not limited to but will primarily be on training our Contact Center Trainers on new and existing features within the Alle platform.
- Create talk tracks, knowledge articles, instructional videos for the contact center agents, based on input from internal teams and technical writers.
- Become the subject matter expert for all Alle products and understand different audiences we serve.
- Organize and execute training (group and one-on-one, if required) sessions and workshops within person, virtual, and asynchronous delivery.
- Devise technical training programs according to the organizational needs and requirements. Include objectives, assess effectiveness, and provide and accept feedback on training sessions.
- Cultivate relationships with other teams to gain knowledge and create training resources. This includes contributing and leading recurring meetings and demonstrations with other technical and non-technical teams.
- Collaborate with other teams and leadership around training needs, assessments, evaluations, and design. This is to include cross-functional training to downstream teams.
- Evaluate and update training programs to ensure accurate, timely courses, and engage in continuous improvement.
- Select or develop teaching aids such as: training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Keep reference materials updated.
- Gauge the effectiveness of training, reports on progress of employees during training periods, and maintain the training records.
- Document and contribute to standard operating procedures.
- Create, review and update both internal and customer facing knowledge base articles.
- Proven experience as a technical trainer, corporate training specialist, or related position.
- Experience in designing technical course content, to include instructional manuals, modern training tools and techniques. Training tools and techniques include using blended learning principles, Learning Management Systems (LMS), computer-based courses, classroom and workshop education, and research in best methods for content delivery.
- Ability to understand, assess, and address training needs.
- Outstanding communication skills and comfortable speaking to crowds
- Excellent organizational and time-management abilities
- A positive leader with proven ability in teaching, flexibility, facilitation, and creative problem solving.
- Ability to learn and adapt to new technologies and changing processes.
- Ability to independently take on large projects and manage multiple, competing priorities while maintaining excellence in communication and customer service.
- Ability to take initiative and make decisions.
- Possess excellent skills with Office (Word, PowerPoint, Outlook, and Excel) and instructional software.
- Experience in a SaaS environment.
- Experience with support ticket management systems such as JIRA, Zendesk, Salesforce, etc.
- Experience in messaging tools
- Proven experience in managing end-to-end documentation creation processes, utilizing tools such as Confluence, Docs, or Word.
Job Requirement
- Technical Training
- LMS
- Office Suite
- Salesforce
- Ticketing Systems
- Corporate Development
- documentation
- Recruiter
- Phone
- Vishnu Nair
- vishnu.nair@collabera.com
Apply Now
-
Specialist Training Field
3 days ago
San Francisco, CA, United States Geosyntec Consultants Full timeOverview Do you want to build an impactful career to change the world for the better? Geosyntec is looking for a Grant Writing Specialist for our growing Grant Services practice. This person will have an entrepreneurial attitude, be enthusiastic, and be interested in pursuing and leading grant application and administration projects with a...
-
Manager, Sales, AMER
7 days ago
San Francisco, United States Remote Full timeAll of our positions are fully remote. You do not have to relocate to join us! What this job can offer youSales helps our prospective customers and active customers to fully experience our Global HR Platform! We are the team that responds to incoming queries and helps customers understand how to maximize Remotes full suite of products to meet their...
-
Specialist Quality Complaints
3 days ago
San Francisco, CA, United States LeadStack Inc. Full timeAs a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world. Location: Remote (candidates must be local - first 3-5 days onsite for training and equipment pickup) San Francisco, CA 94143. Shift: M-F 8:30 AM - 5:00 PM...
-
Payroll Specialist
1 month ago
San Francisco, United States Addison Group Full timeTitle: Payroll SpecialistLocation: RemotePay Rate: $55/hrInternal ID: 552556 Addison Group is seeking a payroll specialist for a privately held company that provides a cloud-based payroll, benefits, and HR management software for business based in the US. This open role focuses more so on case management versus traditional payroll processing, acting as a...
-
Customer Support Specialist
18 hours ago
San Francisco, United States Canvas Medical Full time• Customer Support Specialist - REMOTE• San Francisco / Implementation / Remote • Key responsibilities:• + First Point of Contact: serve as first point of contact to nationwide customers through email, chat, or video + User Proxy: serve willingly on behalf of our customers to test and explore product issues while collaborating with the product and...
-
Oncology Data Specialist- Certified Remote
1 month ago
San Francisco, California, United States HIMpros Full timeWe are hiring remote Oncology Data Specialists (Formally CTR) to join our team for part time or full time remote abstracting opportunities. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.-CTR required -2+ years of cancer registry experience required...
-
San Francisco, United States Mental Health Association of San Francisco Full timeJob DescriptionJob DescriptionPOSITION TITLE:Medi-Cal Peer Support Specialist Training InstructorPOSITION TYPE: Full-time (40 hours), non-exempt; permanentPAY RANGE: $28-$30 per hourREPORTS TO: APPT Program ManagerHOURS:9am - 5pm, Monday - Friday. Remote and In-person in San Francisco (flexible hybrid remote work options). Some schedule flexibility may be...
-
Remote - Enrollment Specialist - Sales
1 week ago
San Francisco, United States CareHarmony LLC Full timeCareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.An Enrollment Specialist is a member of the...
-
San Francisco, United States BioLink 360 Full timeSenior Regulatory Affairs Specialist-Remote Based-West Coast Description Reports to: Global Regulatory Affairs Director Salary Range: 140-170K Location: Remote Based Travel: Occasional travel to West Coast, Must reside in Pacific or Mountain time zone This Senior Regulatory Affairs Specialist will have an opportunity to work on new to market technology that...
-
Document Production Specialist
1 month ago
San Francisco, United States McCall Staffing Services Full timeJob DescriptionJob DescriptionOverview: The Remote Temporary Document Specialist performs document control by creating, reviewing, or editing documents prior to them being sent to clients. These tasks are accomplished by: editing, formatting, creating, revising, and converting documents via various applications. This is a remote position but candidate must...
-
Remote - Enrollment Specialist - Sales
2 weeks ago
San Francisco, United States CareHarmony LLC Full timeCareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.An Enrollment Specialist is a member of the...
-
Billing Specialist
1 day ago
South San Francisco, United States Kelly Full timeKelly Services is HIRING!!! Position: Billing Specialist Location: Remote Schedule: Monday - Friday | 7:00AM - 4:00PM Pay Rate: $24.00 - $25.00/HR **Temporary Position - 6 months*** * Weekly Pay * Excellent Training & Experience * Quick Hiring Process * Remote Position As a Billing Specialist, you’ll be: Posting personal payments and insurance...
-
Remote Travel Agent
2 weeks ago
San Francisco, United States Pearls & Stars Exclusive Travel Full timeAbout Us: We're a dedicated travel agency specializing in Disney vacation experiences, offering the magic of Disney to families and enthusiasts all over the world, all from the comfort of your own home. We're looking for Disney-loving individuals to join our team as Remote Disney Vacation Specialists. In this role, you'll help clients craft their dream...
-
Engineer in Training- Remote
3 days ago
San Francisco, CA, United States Databricks Full timeBased on location the role can be hybrid or remote. At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform...
-
Implementation and Training Specialist
2 weeks ago
San Francisco, United States WUWTA Full timeAt WUWTA we take traditional messaging to the next level, allowing companies to get the right information, to the right people at the right time, leveraging curated and personalized content that allows you to convert interested prospects into happy clients. Join Our Team! Work with great people who build great things. Creating a successful software company...
-
Implementation and Training Specialist
3 weeks ago
San Francisco, United States WUWTA Full timeJob DescriptionJob DescriptionAt WUWTA we take traditional messaging to the next level, allowing companies to get the right information, to the right people at the right time, leveraging curated and personalized content that allows you to convert interested prospects into happy clients. Join Our Team! Work with great people who build great things. Creating...
-
Implementation and Training Specialist
2 weeks ago
San Francisco, United States WUWTA Full timeAt WUWTA we take traditional messaging to the next level, allowing companies to get the right information, to the right people at the right time, leveraging curated and personalized content that allows you to convert interested prospects into happy clients. Join Our Team! Work with great people who build great things. Creating a successful software company...
-
Procurement Analyst
3 days ago
San Francisco, United States Prokatchers Full timeJob DescriptionJob DescriptionPosition: Procurement Analyst / Change Management SpecialistDuration: 06 Months (Possibility of Extension or Conversion)Location: RemoteJob Description:We are seeking a dedicated and skilled Change Management Specialist to work in our Procurement Operations Department, supporting Procurement Operations and Global Sourcing.This...
-
Implementation and Training Specialist
2 weeks ago
San Francisco, United States WUWTA Full timeAbout the jobWUWTA (“What Do You Want To Talk About”) is seeking a highly motivated and skilled Implementation and Training Specialist to join our growing smart app company. This individual will be responsible for client onboarding, training users, monitoring success, and providing ongoing support and coaching to help clients achieve success with the...
-
Remote Information Entry Specialist
5 days ago
San Antonio, United States Solar Gain Full timeJob DescriptionJob DescriptionAbout us:Solar Gain is a leading company in the solar energy industry, providing efficient and sustainable energy solutions to businesses and residences alike. We are committed to empowering our customers with renewable energy tools while cutting down energy costs and reducing carbon footprints. The Opportunity:We are seeking a...