Underwriting Services Representative
2 months ago
Underwriting Services Representative
Location: Wilkes-Barre, PA
Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we’re looking for talented individuals to join our team and establish a rewarding career with us.
Our success is founded on our strong reputation, and we have received an A+ “Superior” grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you’re looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.
Benefits:
Generous vacation and sick time
Closed on all major holidays
Hybrid work schedule: Three days in the office, two days from home
Healthcare benefits begin on your first day of employment
401K with company match and profit sharing
Tuition reimbursement after six months of employment
Discover opportunities to advance your career
Be part of Berkshire Hathaway Inc., one of the world’s most admired companies
Responsibilities
The
Underwriting Services Representative
is responsible for communicating over the phone and via webchat with agents regarding policy-specific questions and processing policy changes from these channels of communication.
Answer agents’ questions and process policy changes within your authority while on the phone or chatting with an agent
Identify quickly when approval is needed from the Service Center Underwriting Consultant or when to direct to the Underwriting Unit
Have a good understanding of GUARD’s Underwriting Appetite
Utilize the Department One Note Procedure Manual
Utilize GUARD Insurance Group System Software, Internet, and Agency Service Center to answer the call or chat
Qualifications
High School diploma or equivalent required
At least 2 years of previous customer service experience
Proficiency with computers and strong typing skills
Ability to work in a fast-paced environment
Capable of handling challenging interactions professionally and accurately
Strong multitasking skills, managing up to three web chats simultaneously
Team player with the ability to contribute to a positive team culture
Adaptability to evolving underwriting guidelines is essential
Excellent oral and written communication skills
Flexible with work hours, as this team operates between 8:00 a.m. – 7:30 p.m. EST, Monday through Friday
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