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Shift Supervisor

2 months ago

Tonawanda, United States Goodwillwny Full time

Title:Shift Supervisor (3rd Key Holder)Location:Tonawanda, NY **THE COMPANY**

Employing over 200 Western New Yorkers, Goodwill of Western New York works to enhance the dignity and quality of life of individuals and families by helping them overcome barriers and reach their full potential through learning and the power of work. Through Retail Store operations, Workforce Development Programs and Contracted Services, Goodwill of Western New York pursues the vision of every person having the opportunity to achieve their fullest potential and participate in and contribute to all aspects of life.

**THE POSITION**

We are looking for a Shift Supervisor (3rd Key Holder) to join our team Our Shift Supervisors (3rd Key Holders) work under the direction of our Retail Store Management to maintain the efficient operation of our store by delivering outstanding customer service to achieve established goals for sales, production, safety and expense control.

This positions key responsibilities include:

* Performs store opening and closing procedures which includes, but is not limited to, ensuring security of the building by locking and setting alarms.

* Trains Store Associates on job duties as necessary.

* Acts as the Manager on Duty when the Store Manager or Assistant Store Manager is unavailable.

* Greets and interacts with customers. Demonstrates and explains merchandise, selects and suggests options suitable for the customers needs, and answers customers questions about merchandise.

* Collects payment using the store point of sale system.

* Prices and tags goods according to retail policy and restocks sales floor as necessary.

* Performs other duties as assigned.

**EDUCATION & EXPERIENCE**

* High School Diploma or GED.

* Minimum of one (1) year of retail experience highly preferred.

* Schedule flexibility.

**KNOWLEDGE, SKILLS AND ABILITIES**

* Excellent verbal communication skills.

* Outstanding customer service, interpersonal and leadership skills.

* Ability to remain professional and composed under pressure.

* A passion for serving others and making a difference in our community.

**THE PHYSICAL REQUIREMENTS**

* Must be able to sit, stand, bend, and reach for extended periods of time.

* Must be able to lift, push, pull, carry or otherwise move up to 50 pounds with no support regularly.

* Able to perform tasks that require repetitive motion; i.e., tagging or hanging clothes. Manual dexterity is required.

Goodwill of WNY is an equal opportunity employer and employs individuals regardless of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status or other protected class status pursuant to applicable law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.