Client Services Manager

3 weeks ago

Norfolk, United States PRA Group Full time

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Responsible for supporting PRA's effective compliance with clients' post sale requirements and expectations by providing best-in-class customer support. Primary focus will be leading the client services team, to include the organization, coordination, and execution of post purchase related work. Responsible for establishing and maintaining rapport with Sellers. Ensures compliance with various contract terms including media fulfillment, seller reporting, and secures affidavit and witness support as needed to position PRA as a leader in the debt collection industry.
Key Responsibilities (other duties may be assigned):

  • Establish productive working relationships with clients, ensuring that post purchase requests are handled in a high-quality manner, consistently within established SLA's.
  • Assist GC and Legal with counterclaim defense by securing business records affidavits and deposition witnesses as needed. Liaise with these departments to establish and enforce a qualification standard for making such defense related requests of our clients.
  • Create and maintain relationships with external and internal partners. Liaise between Acquisitions, Legal, Media, GC, Compliance, Strategy and Operations to ensure PRA is receiving the follow through it needs from its clients for all post servicing operations. Coordinate and conduct quarterly servicing reviews with clients to discuss trends and opportunities for servicing relationship improvements.
  • Aid in the organization, development and coordination of department procedures and workflow pertaining to client services. Make recommendations for process improvement and oversee the implementation of identified improvements.
  • Assists with project coordination and internal training of client requirements. Work with Compliance to ensure that PRA is fulfilling such requirements and help remediate deficiencies where we fall short.
  • Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility.
  • Escalate internal and external matters to VP of BDCS and/or key client contact(s) on matters involving client services.
  • Direct media monitoring fulfillment and ensure client media commitments are met, escalate issues timely to management and oversee remediation as necessary.
  • Create management reporting of client services activities.
  • Maintain awareness of industry and market trends for potential opportunities and propose changes when needed.
Supervisory Responsibilities:
  • Manage the Client Services Specialists as they lead PRA's client services efforts with America's clients.
  • Oversee compliance with seller commitments to include contractual reporting, quarterly business reviews, customer account updates, and seller audit support, as needed.
  • Prepare annual reviews; prepare change of status reports for employees assigned to team.
  • Direct client specific training programs for Client Services Specialists
  • Interviews employees to work in client services.
Professional Experience/Qualifications:
  • Bachelor's degree in business administration, communications, marketing, operations, or a demonstrable equivalent combination of formal education, on-the-job training, and/or work experience
  • 3-5 years of hands-on experience managing compliance with client or contracted relationships, preferably in the collections industry
  • Minimum of 3 years managing people
  • Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
  • Proficient in the use of Power BI reporting, with an emphasis on the analysis of data to determine potential anomalies or outliers.
  • Effective organizational and time-management skills
  • Must have high attention to detail.
  • Advanced in communication and interpersonal skills
  • Proficient in handling multiple projects/tasks simultaneously while meeting deadlines


All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

  • Client Services Manager

    4 weeks ago

    Norfolk, United States Retirement Plan Consultants LLC Full time

    Job SummaryWe are seeking an accomplished and driven individual to take on the role of Client Service Manager, overseeing our Client Service Team in the retirement industry. As a dynamic leader, you will be responsible for developing and managing a high-performing team that delivers exceptional service to our valued clients. With in-depth knowledge of the...

  • Client Services Manager

    3 weeks ago

    Norfolk, United States SPAR Inc. Full time

    Job DescriptionJob DescriptionOverviewClient Services ManagerSPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Customer Service Teams and welcome you to consider SPAR to further your career. To be successful in your manager position you’ll need to...

  • Client Service Associate

    4 weeks ago

    Norfolk, United States Cerity Partners Full time

    Job DetailsJob LocationNorfolk Office - Norfolk, VAThe Client Service Associate is responsible for all functions required to effectively service client accounts. This includes assisting clients with a multitude of tasks and requests, processing required paperwork, and continuous collaborative work with teammates and the Portfolio Manager(s). The CSA is the...

  • Client Service Associate

    4 weeks ago

    Norfolk, Virginia, United States Cerity Partners Full time

    Job DetailsCerity Partners is a leading national registered wealth management and institutional consulting firm. We are seeking a highly skilled Client Service Associate to join our team.The ideal candidate will have a productive and positive attitude, with the ability to learn and utilize multiple software programs. Strong attention to detail, exceptional...

  • Client Service Associate

    4 weeks ago

    Norfolk, United States Cerity Partners Full time

    Job DetailsJob Location Norfolk Office - Norfolk, VA The Client Service Associate is responsible for all functions required to effectively service client accounts. This includes assisting clients with a multitude of tasks and requests, processing required paperwork, and continuous collaborative work with teammates and the Portfolio Manager(s). The CSA is the...

  • Client Service Associate

    4 weeks ago

    Norfolk, Virginia, United States LINEAGE WEALTH MANAGEMENT INC Full time

    Job DescriptionGrowing boutique wealth management practice seeks a passionate associate who excels at delivering outstanding client service. The ideal candidate has a knack for building relationships and solving problems.As a key member of our client services team, you will provide exceptional support to our clients, ensuring their needs are met with...

  • Client Services Liaison

    4 weeks ago

    Norfolk, Virginia, United States YELLOW DOG SOFTWARE LLC Full time

    About the RoleYellow Dog Software LLC is seeking a skilled Client Services Liaison to support our clients in the use and troubleshooting of our inventory management software. This is a fast-paced role that requires problem-solving skills, excellent communication, and a willingness to learn and improve every day.Key ResponsibilitiesCollaborate with internal...

  • Client Services Manager

    3 weeks ago

    Norfolk, VA, United States Spar Group Full time

    Overview:  Client Services Manager SPAR is a global leader in providing consumer solutions representing top-tier CPG partners and fortune 100 retailers across 10 countries. We are expanding our Customer Service Teams and welcome you to consider SPAR to further your career. To be successful in your manager position you’ll need to have strong analytical...

  • Client Service Specialist

    4 weeks ago

    Norfolk, United States Retirement Plan Consultants LLC Full time

    About Retirement Plan ConsultantsRetirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in...

  • Client Service Coordinator

    7 months ago

    Norfolk, United States Banfield Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...

  • Director of Dining Services Operations

    4 weeks ago

    Norfolk, Virginia, United States Healthcare Services Group Full time

    Job DescriptionJob Title: Director of Dining Services OperationsJob Summary:We are seeking a highly skilled and experienced Director of Dining Services Operations to join our team at Healthcare Services Group. As a key member of our leadership team, you will be responsible for managing multiple district managers and accounts in an assigned territory,...

  • Dining Services Director of Operations

    4 weeks ago

    Norfolk, Virginia, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Dining Services and Operations to join our team at Healthcare Services Group. As a key member of our leadership team, you will be responsible for managing multiple district managers and accounts in an assigned territory, ensuring that our high standards of quality, safety, and customer...

  • Client Associate

    2 months ago

    Norfolk, United States Wells Fargo Full time

    Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence. Facilitate Financial Advisor and client requests for account Client Associate, Financial Advisor, Associate, Client Service, Brokerage, Client Relations, Banking

  • Entry Level Account Manager

    3 weeks ago

    Norfolk, United States REI Management Services LLC Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...

  • Entry Level Account Manager

    2 weeks ago

    Norfolk, United States REI Management Services LLC Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue. Due to our continuous growth, we have...

  • Entry Level Account Manager

    3 weeks ago

    Norfolk, United States REI Management Services LLC Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue.  Due to our continuous growth, we have...

  • Entry Level Account Manager

    3 weeks ago

    Norfolk, United States REI Management Services LLC Full time

    We are a professional marketing and sales firm that has developed a powerful, personal approach to connecting brands with their target market and driving brand loyalty and customer retainment. Our outreach and communication methods connect us with customers to promote various services and increase client revenue.  Due to our continuous growth, we have...

  • Dining Services Director of Operations

    4 weeks ago

    Norfolk, Virginia, United States Healthcare Services Group Full time

    About the RoleWe are seeking a highly skilled and experienced Dining Services Director of Operations to join our team at Healthcare Services Group. As a key member of our operations team, you will be responsible for managing multiple district managers and accounts in an assigned territory.Key ResponsibilitiesManage and oversee the performance of district...

  • Client Service Specialist

    2 weeks ago

    Norfolk, NE, United States Retirement Plan Consultants LLC Full time

    About Retirement Plan ConsultantsRetirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in...

  • Client Service Specialist

    1 week ago

    Norfolk, NE, United States Retirement Plan Consultants LLC Full time

    About Retirement Plan ConsultantsRetirement Plan Consultants, a partner with Integrity Marketing Group, has been in Downtown Norfolk, Nebraska since 2008. Our office services over 1,800 plans and 17,500 participants for companies across the United States. We are focused on providing a customized plan to assist participants on their way to retirement and in...