Salesforce Customer Success Manager

4 weeks ago


Springfield, United States CareerBuilder Full time

As a Salesforce Customer Success Manager, you will play a key role in advancing Salesforce capabilities and driving customer success. This role requires a deep understanding of Salesforce functionality, strong communication skills, and a passion for delivering exceptional customer experiences. You will lead in implementing native Salesforce capabilities (In-App Guidance, Chat Bot, Knowledge, etc.) to enhance user experience and advance user competencies. This position will collaborate with cross-functional teams to deploy new capabilities, provide user support, and influence business process changes. This role requires strong to expert Salesforce knowledge, problem-solving skills, and effective communication. You will collaborate with clients to understand their business needs, identify opportunities for Salesforce optimization, and ensure effective adoption of Salesforce solutions.
Primary Responsibilities:
Implement and maintain Salesforce native capabilities for user experience enhancement.
Capture and communicate user support experience to influence business priorities.
Provide complex troubleshooting and drive alignment with technical support.
Generate reports and presentations for leadership decision-making.
Essential Functions:
Ensure consistent user support and contribute to business process improvements.
Deploy tools effectively and manage relationships with field and corporate contacts.
Facilitate meetings and presentations to peers and leadership.
Qualifications:
Minimum:
Bachelors degree in a related discipline and 6 years experience in a related field (operations, development, etc) The right candidate could also have a different combination, such as a masters degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field
Salesforce experience with native tools implementation.
Salesforce Administrator or Other Salesforce Certifications.
Strong problem-solving and interpersonal skills.
Preferred:
BS/BA degree in related discipline.
Salesforce Certification(s) and/or MBA/Advanced degree.
Management experience.
Telecommunications industry experience.

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