Customer Service Consultant

4 weeks ago

Springfield, Illinois, United States Caliber Full time

Service Center

Springfield

Job Summary

Provide World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center

Essential Job Duties

  • Properly greet customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required.
  • Handle walk-in customer pay estimates, adjusted claim estimates, and preliminary DRP and/or DRP drive-in estimates as/if assigned. Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed. Follow up on non-captured repairs
  • Demonstrate competence in all areas of Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
  • Effectively communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber and client guidelines and SOPs
  • Assist Service Advisors by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries
  • Effectively utilize all computer programs related to Caliber's Customer Service, Client Management, Repair Management, and Levels 1-3 Collision Damage Estimating
  • Other duties as assigned

Skill/Requirements

  • High school diploma or GED
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under company insurance policy (Not an excluded driver)
  • Ability to effectively communicate with others, oral and written Strong sales orientation
  • Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposer to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.

  • Customer Support Analyst I

    3 weeks ago

    Springfield, Illinois, United States Farm Credit Financial Partners Full time

    DescriptionJOB SUMMARY: This position, under direct supervision, provides tier 1 level support for various FPI systems and basic troubleshooting assistance for all FPI systems. The candidate will work directly with our customers to provide tier 1 technology-based support and emphasize our commitment to analyze and resolve emerging issues within an...

  • Field Service Technician

    4 weeks ago

    Springfield, Illinois, United States Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Service Technicians Needed

    4 weeks ago

    Springfield, Illinois, United States gpac Full time

    A reputable company is looking for an a Service Technician in the Savannah area. A person that understands the importance of doing a job correctly and the value of satisfied customers. Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer owned heavy equipment.Field Service Technician Responsibilities:Performs basic...

  • Supervisory Information Technology Specialist

    3 weeks ago

    Springfield, Illinois, United States Department Of Homeland Security Full time

    Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and...

  • Senior Interior Designer, Commerical Interiors

    4 weeks ago

    Springfield, Illinois, United States Office Essentials Full time

    Senior Interior Designer, Commerical InteriorsThis is a wonderful opportunity to join our fun and high-performing Business Interiors Design Team. Office Essentials is an independently operating company under the Office Depot umbrella.The Designer will provide innovative, and contemporary workplace design services for all phases of a project including...

  • Business Development Manager-Supply Chain

    4 weeks ago

    Springfield, Illinois, United States Construction Jobs Inc Full time

    About the Company:Multiple Business Development Manager opportunities are available with an international, non-asset-based supply chain services and solutions company. Services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and warehousing solutions. Territories include...

  • Sales/Applications Engineer

    3 weeks ago

    Springfield, Illinois, United States Affinity Full time

    Key Responsibilities include, but are not limited to: -Prospect, develop and close new business with new and existing customers. -Regularly travel to perform customer consultations to determine needs and solutions; and obtain detailed information for estimates and proposals.Generate machinery concepts with Engineering team, produce budgets, and sales...

  • Locum Tenens Opportunity in IL for Pediatric Neurologist

    3 days ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Start Date: ASAPWeatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Willing to wait for licenseBC or BE requiredWeekdays, WeekendsInpatient and outpatient servicesCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing...

  • Quality Specialist

    5 days ago

    Springfield, Illinois, United States IL Action for Children Full time

    ABOUT US:Illinois Action for Children ("IAFC"), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois –...

  • Quality Specialist

    4 weeks ago

    Springfield, Illinois, United States IL Action for Children Full time

    ABOUT US:Illinois Action for Children ("IAFC"), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois –...

  • Infant Toddler Childcare Specialist Bilingual Spanish

    5 days ago

    Springfield, Illinois, United States IL Action for Children Full time

    ABOUT US:Illinois Action for Children ("IAFC"), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois –...

  • Policy Analyst

    1 week ago

    Springfield, Illinois, United States CEdge Inc Full time

    CEdge has an opportunity for a Policy Analyst (Level 3). , located in Spring Field , VA. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels***This position requires a TS/SCI Security Clearance***Overall Assignment Description:...

  • Locum Tenens PA

    3 weeks ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Start Date: ASAPWeatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Willing to wait for licenseBC requiredWeekdays, Days, Call, Weekend callACLS and BLS needed and thoracic / robotic experience requiredRoughly patients per day in clinicPA w/ CT surgery...

  • Physician / Endocrinology / Massachusetts / Locum tenens / Locums Endocrinology Opportunity in MA Jo

    4 weeks ago

    Springfield, Illinois, United States Weatherby Healthcare. Full time

    Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today. Must have active state license BC or BE required Weekdays, Days patients per day Outpatient endo only Credentialing needed DEA needed Paid malpractice insurance; pre-paid travel and housing expenses...

  • An Illinois Facility Needs a Locum Tenens Gastroenterologist

    4 weeks ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Must have active state licenseBC requiredWeekdays, WeekendsCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing expensesAssignment details and time entry in online...

  • Full Time Psychiatry Physician

    3 weeks ago

    Springfield, Illinois, United States Olesky Associates, Inc Full time

    Associate Medical Director, Behavioral Health Service ' Western, MA A full service community health agency, committed internally to excellence, while collaborating externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities, is seeking an associate medical director for their...

  • Locum Tenens Job Opportunity in Illinois for Physical Medicine

    5 days ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Must have active state licenseBC requiredWeekdays, Days25 patients per day between MD and NPAdults onlyCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing...

  • A Gastroenterologist Is Needed for Locums Help in Illinois

    4 weeks ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Weatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Willing to wait for licenseBC requiredCall, Weekend call patients per dayGeneral GI requiredCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing expensesAssignment details...

  • A Facility in MO Seeks a Locums Maternal Fetal Medicine Physician/Perinatologist

    5 days ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Start Date: ASAPWeatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Willing to wait for licenseBC requiredWeekdays, Days, CallBLS needed12 patients per dayCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing...

  • Locums Endocrinology Opportunity in MA

    4 weeks ago

    Springfield, Illinois, United States Weatherby Healthcare Full time

    Start Date: ASAPWeatherby can help you build a custom career plan, with multiple positions available for you today. Call us for specific details on your future job today.Must have active state licenseBC or BE requiredWeekdays, Days patients per dayOutpatient endo onlyCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing...