Customer Support Specialist

1 week ago

Springfield, United States Komline-Fluid Quip Full time
Job DescriptionJob Description

Komline-FluidQuip is seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive exceptional support and assistance. The successful candidate will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.
  • Assist customers in determining parts needs, placing orders, checking status of orders, tracking shipments, and managing returns or exchanges.
  • Research information about pricing and availability using our ERP system and other resources.
  • Investigate and resolve customer issues or complaints in a timely and effective manner.
  • Collaborate with internal teams, including production, logistics, and engineering, to address and resolve customer concerns.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • All other duties as assigned, including special projects.

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in customer support or a related field, preferably within a manufacturing environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work collaboratively with internal teams.
  • Intermediate skills utilizing Microsoft Office and ability to work with CRM software.
Company DescriptionKomline-FluidQuip, a subsidiary of Komline-Sanderson Group, Inc., was founded in 1987 as a repair and field service company serving the pulp and paper as well as the corn wet milling industries. After becoming established in these areas, Fluid Quip began to design and sell capital equipment. Aside from equipment design and supply, Fluid Quip is actively involved with process support for its customers, especially in the corn wet milling and ethanol industries. We are expanding our team and seeking candidates who can work effectively in a collaborative, entrepreneurial environment to help us on our mission. EOE, Including Disability/VetsCompany DescriptionKomline-FluidQuip, a subsidiary of Komline-Sanderson Group, Inc., was founded in 1987 as a repair and field service company serving the pulp and paper as well as the corn wet milling industries. After becoming established in these areas, Fluid Quip began to design and sell capital equipment. Aside from equipment design and supply, Fluid Quip is actively involved with process support for its customers, especially in the corn wet milling and ethanol industries. We are expanding our team and seeking candidates who can work effectively in a collaborative, entrepreneurial environment to help us on our mission. EOE, Including Disability/Vets

  • Customer Care Specialist

    1 week ago

    Springfield, United States Springfield Leather Co Full time

    **Customer Care Specialist** Customer Service Springfield, Missouri Minimum Experience **Mid-level** Compensation **$13-$15** Springfield Leather Co is looking to add GREAT people! We have a great team here and need another person who is excited to help our customers. We need folks that have a sense of urgency about their work day and a get it done attitude....

  • Support Specialist

    1 week ago

    Springfield, United States Positronic Full time

    * Assist IT Service Desk team in resolving user troubles submitted via the ticketing system, phone calls, emails, or walk-ins. * Instruct computer users in the appropriate use of equipment, software, and manuals. * Provide regular reporting of work performed, the status of work or projects in progress, and communicate specific issues or required action...

  • Customer Support Agent

    7 days ago

    Springfield, United States UPSLOPE ADVISORS, INC Full time

    Job DescriptionJob DescriptionSalary: UpSlope Advisors is looking for a rockstar Customer Support Agent to join our team!  This person will provide crucial support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency. Responsibilities include but are not limited to:Respond promptly and...

  • Customer Support Agent

    2 weeks ago

    Springfield, United States UPSLOPE ADVISORS, INC Full time

    Job DescriptionJob DescriptionSalary: UpSlope Advisors is looking for a rockstar Customer Support Agent to join our team!  This person will provide crucial support to the Customer Care Support Center (CCSC) Desk Support and Management services for a local government agency. Responsibilities include but are not limited to:Respond promptly and...

  • IT Support Specialist II

    Found in: Talent US C2 - 1 week ago

    Springfield, United States MS Companies Full time

    Title: IT Support Specialist IILocation: Springfield, OHShift: 1st, 7:30AM-4:30PMJob Description:This position will be a member of the IT Helpdesk Team. Responsibilities are as follows, but not limited to:·Configuration, installation and repair of computers and other electronic office equipment.·Troubleshoot hardware and software issues on user’s...

  • Customer Services Specialist I

    4 days ago

    Springfield, United States Roseburg Forest Products Full time

    Deliver a differentiated customer experience by taking full ownership of the order fulfillment processing cycle and providing accurate and timely information to internal and external clients. Key Responsibilities Embrace ownership of the order fulfil Customer Service, Specialist, Customer Experience, Order Fulfillment, Manufacturing, Retail

  • IT Specialist

    7 days ago

    Springfield, United States CareerBuilder Full time

    IT Specialist#22-00133 Position Summary: The IT Specialist is responsible for providing tech support for end users through troubleshooting and problem solving. The IT Specialist will serve as the first point of contact and is responsible for creating and managing support request tickets. IT Specialist is responsible for providing on-site support, remote...

  • Applications Support Specialist

    6 days ago

    Springfield, United States Illinois Press Association Full time

    Job openings will appear here and on Facebook, LinkedIn and Twitter. You must register/log-in to submit a job posting. All posts require approval before being published. The Illinois Press Association is looking to fill the position of Applications Support Specialist. This position involves assisting all departments of the IPA, including but not limited to:...

  • Tier 1 Support Specialist

    7 days ago

    Springfield, United States International Gourmet Foods Inc Full time

    Job DescriptionJob DescriptionTier 1 Support SpecialistThe Tier 1 Support Specialist’s primary function is to provide technical support to IGF staff. Under the direction of the Director of Information Technology this position performs various technical tasks relating to configuration, installation, troubleshooting and general maintenance of computer...

  • Applications Support Specialist

    1 week ago

    Springfield, United States CareerBuilder Full time

    Job openings will appear here and on Facebook, LinkedIn and Twitter. You must register/log-in to submit a job posting. All posts require approval before being published. The Illinois Press Association is looking to fill the position of Applications Support Specialist. This position involves assisting all departments of the IPA, including but not limited to:...

  • Customer Service Specialist

    Found in: beBee S US - 7 days ago

    Springfield, United States MassMutual Full time

    The OpportunityThe Customer Service Specialist on the Transfer of Assets Team will facilitate the calling out to Ceding Carriers to obtain the status of requested funds needed in order to issue the Annuity policy. Additionally, you'll be partnering and communicating with financial professionals, firm back-offices and external and internal partners. This...

  • Program/ Project Management Support Specialist

    2 weeks ago

    Springfield, United States The One 23 Group Full time

    Job DescriptionJob DescriptionDescription:At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by...

  • Customer Support Analyst I

    7 days ago

    Springfield, United States Farm Credit Financial Partners Inc Full time

    DescriptionJOB SUMMARY: This position, under direct supervision, provides tier 1 level support for various FPI systems and basic troubleshooting assistance for all FPI systems. The candidate will work directly with our customers to provide tier 1 technology-based support and emphasize our commitment to analyze and resolve emerging issues within an...

  • Customer Support Analyst I

    Found in: beBee jobs US - 1 week ago

    Springfield, Illinois, United States Farm Credit Financial Partners Full time

    DescriptionJOB SUMMARY: This position, under direct supervision, provides tier 1 level support for various FPI systems and basic troubleshooting assistance for all FPI systems. The candidate will work directly with our customers to provide tier 1 technology-based support and emphasize our commitment to analyze and resolve emerging issues within an...

  • it specialist

    Found in: beBee jobs US - 4 days ago

    Springfield, Illinois, United States Department Of The Army Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57022P1 and is part of the IL RRB, National Guard. Duties As a IT SPECIALIST (CUSTSPT) (TITLE 5), GS , you will serve as a customer support specialist performing work involving analytical...

  • Client Support Specialist

    7 days ago

    Springfield, United States Assurant Full time

    The Client Support Associate is responsible for assisting customers with technical and product support needs by helping to diagnose and solve technical problems. Primary responsibilities are answering client questions via phone calls or email. The Client Support Associate makes an essential contribution to client satisfaction by providing prompt, efficient...

  • User Support Specialist

    1 week ago

    Springfield, United States Drury University Full time

    Job DescriptionJob DescriptionJob Title: User Support Specialist Division: University Operations & Services Department: Technology Services Schedule: Regular, FT, 12m, hours may vary Supervisor: VP of Technology Services IPEDS Classification: 15 FLSA Classification: Exempt Job Summary: Provides primary support for all user computers and peripherals on...

  • Home Visiting Support Specialist Bi-lingual

    7 days ago

    Springfield, United States Clarendon Early Education Services, Inc. Full time

    Job DescriptionJob DescriptionSalary: CLARENDON EARLY EDUCATION SERVICES, INC.FAMILY CHILD CARE HOME VISITING SUPPORT SPECIALISTBI-LINGUAL (SPANISH/ENGLISH) Clarendon is seeking a dependable, motivated individual with exceptional people skills to conduct support visits and meal service reviews to a diverse group of Family Child Care Educators. The Home...

  • Home Visiting Support Specialist Bi-lingual

    1 week ago

    Springfield, United States Clarendon Early Education Services, Inc. Full time

    Job DescriptionJob DescriptionSalary: CLARENDON EARLY EDUCATION SERVICES, INC.FAMILY CHILD CARE HOME VISITING SUPPORT SPECIALISTBI-LINGUAL (SPANISH/ENGLISH) Clarendon is seeking a dependable, motivated individual with exceptional people skills to conduct support visits and meal service reviews to a diverse group of Family Child Care Educators. The Home...

  • Junior Imagery Analysis Support Specialist with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago

    Springfield, United States Thomas & Herbert Consulting Full time

    Junior Imagery Analysis Support Specialist Position Requirement: · MUST BE A US CITIZEN · ACTIVE TS/SCI CLEARANCE REQUIRED · EXPERIENCE WITH PERFORMING THIS ROLE AT THE NATIONAL GEOSPATIAL INTELLIGENCE AGENCY REQUIRED Skills and Experience (Required): • Master's or Bachelor's degree in Geography, Geospatial Intelligence, Remote Sensing, or related...