Warranty Manager

1 month ago


Byron Center, United States Alta Equipment Group Inc. Full time

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team

We provide our employees with the following tools and resources to be successful:

* Training * Tuition assistance * Employee stock purchase plan * Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more) * 401(k) with match * Competitive wages * Paid time off * 10 paid holidays * Work schedule: M-F, day shift

Our Construction Equipment Group is seeking a full-time Warranty Manager for our Midwest Region (Michigan, Indiana, Illinois, and Ohio). This position can report out of any of our Michigan branches with up to 25% travel to the other branches in the Midwest region.

The primary responsibilities of the position consist of, but are not limited to:

* Reports directly to the Director of Warranty with oversight from the VP of Warranty. * Day to day interaction / "Dotted line" to the Regional Directors of Product Support. * Oversee all warranty procedures and personnel for Michigan, Illinois, and Ohio. * Ensure warranty personnel submit efficient, accurate, and professional claims that follow OEM guidelines. * Continue to cultivate and grow relationships with our OEM's. * Personally handle all Goodwill claims with the OEM's. * Control and monitor the Warranty WIP. * Control and monitor the Open Warranty AR Account. * Have a solid understanding of how to submit claims to manufacturer's (OEM's). * Work closely with service and field managers on warranty work orders. * Work with all OEM's on product improvement updates (campaigns). * Incorporate Alta's Guiding Principles into daily activities. * Performs other duties as assigned.

Key Performance Indicators (KPI's):

* Warranty Labor * Warranty labor sales at or above 80% of the budgeted amount for the month * Warranty labor GP % at or above 50% for the month * Warranty Parts * Warranty parts sales at or above 80% of the budgeted amount for the month * Warranty parts GP % at or above 15% for the month * Warranty WIP * Completed warranty work orders opened for more than 70 days should be less than 5% of your total warranty work orders * No completed warranty work orders with a "Last Labor Date" greater than the OEM guideline (Rule of Thumb: 30 Days) * Warranty AR * Over 90 day Warranty AR less than 12% of total Warranty AR amount * Volvo Campaigns * Volvo Mandatory campaigns at or above 85% and Safety Campaigns at 100% for the Midwest Region * Rolling 12 month evaluation means we need to be at or above these benchmarks at the end of each quarter

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately

Other details

* Pay Type Salary

Apply Now

* Byron Center, MI 49315, USA * Detroit, MI, USA * New Hudson, MI 48165, USA


  • Service - Warranty

    2 months ago


    Le Center, United States Winco, Inc. Full time

    Job DescriptionJob DescriptionPRIMARY RESPONSIBILTIES In collaboration with the Service Manager. The Warranty Administrator will process claims through the process of case flow. This position will assist customers with troubleshooting and repairing of Winco Generator Sets and Accessories based on symptoms received via telephone or email. The Warranty...

  • Billing Clerk

    1 month ago


    Byron Center, United States Hinton Transportation Investments, Inc. Full time

    Position at Hinton Transportation Investments Inc. Join Our Mission of "Glad to be Here" at HTI The Billing Clerk Position supports the Billing Team and Billing Manager to perform, coordinate and oversee administrative billing and order entry duties. Our success depends on building teams who can challenge each other's assumptions with fresh perspectives....


  • Byron Center, United States Plummer's Environmental Services Full time

    Plummer's Environmental Services is a local owned, stable, and growing environmental service company meeting the needs of the greater Midwest for over 30 years. **Job Summary**: The Fleet Service Administrator will assist in the day-to-day operations of our service department that manages a large full-service fleet of medium and heavy trucks and trailers...

  • Front Counter Sales

    1 month ago


    Byron, United States POOL EQUIPMENT & SUPPLY INC Full time

    Job DescriptionJob DescriptionPosition SummaryInside sales, phone sales and customer service. Responsible for accurate dictation, filing, and timely delivery of orders received by phone, fax, email, or verbal receipt. Perform data entry functions on a workstation. Secondary tasks will be performed on an as needed basis. Works with Branch Manager, Assistant...


  • Brooklyn Center, United States Luther Brookdale Honda Full time

    Job DescriptionJob DescriptionAre you ready to join the Twin Cities’ number one Honda dealership? If you’re a service professional seeking a fun and rewarding management career, apply to Brookdale Honda today!You receive:Full benefit package including medical, dental, life, disability, 401k (+) match, vacation, vehicle discounts, and much moreOn-going...


  • Byron, United States POOL EQUIPMENT & SUPPLY INC Full time

    Job DescriptionJob DescriptionPosition RequirementsA high school diploma or equivalent is preferred.Valid United States Class B Commercial Driver’s License with HazMat endorsement required or upon hire willing to obtain their hazmat endorsement.Must have an insurable driving record.Position SummaryDrivers will pick up and deliver various assigned shipments...


  • Kennedy Space Center, United States Universal Orlando Full time

    Job Description & Requirements// FOR DATA ORGANIZATION // Below code block contains - Job Description & Apply/Refer & ShareJob Description & RequirementsJOB SUMMARY: Responsible for the preventative maintenance and overall job planning for respective work areas. Procures necessary parts, materials, and outside services necessary to effectively plan the...


  • Kennedy Space Center, United States Universal Orlando Full time

    Job Description & Requirements // FOR DATA ORGANIZATION // Below code block contains - Job Description & Apply/Refer & Share Job Description & Requirements JOB SUMMARY: Responsible for the preventative maintenance and overall job planning for respective work areas. Procures necessary parts, materials, and outside services necessary to effectively plan the...

  • Project Manager

    4 weeks ago


    Kennedy Space Center, United States Moss Construction Management Full time

    Moss' Project Managers are the primary on-site administrative leaders who work in concert with Owners, Architects and Subcontractors to ensure that all work complies with project requirements to include quality, schedule and budget. Among other things, they work in conjunction with their staff to oversee day-to-day contract administration to include...


  • Newbury Center, United States Kinetico Incorporated Full time

    Job DescriptionJob DescriptionThe Talent Management Manager contributes to human resources strategy and executes employment programs related to the growth and measurement of talent within the company. The position collaborates with key departmental and organizational leaders and peers to understand and assist with role definition, talent acquisition,...


  • Jackson Center, United States Plastipak Holdings Full time

    Whiteline Express, Ltd. is a truckload carrier with headquarters in Plymouth, MI. It was founded in 1983 to provide value added services for our affiliated companies. Since that time, we have continually grown to include terminals in Plymouth, MI, Jackson Center, OH, Medina, OH, Alsip, IL, and Champaign, IL.The cornerstone of our service strategy is to...


  • Jackson Center, United States Plastipak Holdings Full time

    Whiteline Express, Ltd. is a truckload carrier with headquarters in Plymouth, MI. It was founded in 1983 to provide value added services for our affiliated companies. Since that time, we have continually grown to include terminals in Plymouth, MI, Jackson Center, OH, Medina, OH, Alsip, IL, and Champaign, IL.The cornerstone of our service strategy is to...


  • Kennedy Space Center, United States Mitsubishi Hitachi Power Systems Full time

    Role Description This position is responsible for the long term event planning for Long Term Service Agreements (LTSA). Including but not limited to the coordination of resources required to successfully carry out scheduled and unscheduled maintenance requirements of the LTSA contract. The manager must have the capability to make sound recommendations...


  • Kennedy Space Center, United States Mitsubishi Heavy Industries Full time

    Role Description This position is responsible for the overall management and implementation of Long Term Agreements (LTSA/LTMA). Including but not limited to the coordination of resources required to successfully implement the requirements of the LTSA/LTMA contract. The LTSA Program Service Manager is an advanced position that requires capability to perform...

  • Service Technician

    4 weeks ago


    Adams Center, United States Monroe Tractor Full time

    Job DescriptionJob DescriptionMonroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to...

  • Accounting Manager

    6 days ago


    Lewis Center, United States Hoshizaki America Full time

    Job Description Job Summary: Provides comprehensive support for distribution center operations including but not limited to oversight of all accounting related tasks, training of other office personnel, and following up on issues that require further escalation. Serves as a liaison between the corporate office, other accounting and audit staff, and field...


  • Lewis Center, United States ATS Corporation Full time

    **Overview**: This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and some electrical customer issues. **Responsibilities**: - Troubleshoot equipment at the customer’s facility; execute the necessary adjustments to bring equipment...

  • Accounting Manager

    1 month ago


    Lewis Center, United States Hoshizaki America Full time

    Job Description Job Summary: Provides comprehensive support for distribution center operations including but not limited to oversight of all accounting related tasks, training of other office personnel, and following up on issues that require further escalation. Serves as a liaison between the corporate office, other accounting and audit staff, and field...


  • Kennedy Space Center, United States Elmington Full time

    The Assistant Project Manager delivers projects according to their plans, schedules, budgets, quality expectations, selections and specifications, with the right attitude, courtesy and professionalism as it relates to their team, suncontactors and customers. Elmington is comprised of multiple locations and lines of business that are operated as their own...


  • Kennedy Space Center, United States Jefferson Apartment Group Full time

    DescriptionJefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments through our acquisition, development, construction, and property management services. We are seeking an Assistant Community Manager to join our team at Sea Isle, this four story multi-family community features 356...