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Customer Support Representative

4 months ago


Los Angeles, United States Recooty Full time

One Act is a global startup engaged in software development and AI technology development.One Act built the AI-powered trusted marketplace PieceX for buying and selling vetted and approved software solutions. we enable our sellers to monetize the unique code they develop while empowering our buyers to purchase high quality source codes, decreasing their development time and engineering costs by more than 80%We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services based in USA.Job Description:The key responsibilities includes:Respond to customer queries in a timely and accurate way, via phone, email or chatRecommend solutions and guiding users through features and functionalities.Follow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsSupport sales team for developing sales strategies , generating leads and assisting with each step of sales process to sell PieceX products.Requirements and Skills:Experience as a Customer Support Specialist or similar CS roleFamiliarity with software / tech industry is a plus#J-18808-Ljbffr

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