Danish Inbound Customer Care Agent

1 month ago

Dundalk, United States National Pen Company Full time

**Danish Inbound Customer Care Agent** Location **Dundalk** Division **Sales** Employment Type **Location:** **Dundalk, Louth, Ireland** * Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email

* Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved

* Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved

* Processing customer orders and providing expert advice on the companys extensive products

* Process payments, manage invoice and statement queries and escalate as required to the relevant team

* Maximizing sales opportunities by identifying and seizing opportunities to upsell

* Utilise your language skills by translating and proof reading orders received

* Develop and maintain strong relationships with our customers

* Work towards achieving the team service level targets

* Maintain up-to-date knowledge of our products and processes to ensure customers are well informed

* Adhere and follow the companys communication procedure, guidelines and policies

* Ad hoc projects and duties as requested by management

* Must be fluent in the required language

* Previous experience in a customer service role is highly desirable but full and ongoing coaching and support will be given

* Customer focused, have the ability to deal with our customers in a friendly and polite manner

* An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills

* Self-motivated and goal oriented, always willing to go above and beyond for our customer

* Have the ability to multitask and manage time efficiently

* Strong desire in delivering the highest level of customer service and the drive to be successful in order to exceed targets and integrate into a team-based organization

* Have the ability to maintain professionalism under pressure, ability to analyse a problem quickly and resolve it following procedures

* Enjoy working in a team environment, working towards targets and maintaining high levels of quality customer service

* Experience with MS office and other systems

* Excellent telephone manner and email etiquette along with strong communication skills

* Fluent in English

**About National Pen:**

In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.

In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.

  • Danish Inbound Customer Care Agents

    2 months ago

    Dundalk, United States National Pen Company Full time

    **Danish Inbound Customer Care Agents** Location **Dundalk** Division **Sales** Employment Type **Location:** **Dundalk, Louth, Ireland** * Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email * Provide appropriate solutions and alternatives with the time limited and follow up to ensure...

  • Finnish Inbound Customer Care Agents

    3 months ago

    Dundalk, United States National Pen Company Full time

    **Finnish Inbound Customer Care Agents** Location **Dundalk** Division **Sales** Employment Type **Location:** **Dundalk, Louth, Ireland** * Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email * Provide appropriate solutions and alternatives with the time limited and follow up to ensure...

  • Customer Service Representative

    1 week ago

    Dundalk, United States Doug Waire - State Farm Agent Part time $16 - $18

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Doug Waire - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Office Representative

    2 months ago

    Dundalk, United States Stephanie Jameson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDental insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm...

  • Financial Services Representative State Farm Agent Team Member

    3 months ago

    Dundalk, United States Tamara Thomson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceFlexible scheduleOpportunity for advancementPaid time offROLE DESCRIPTION:As a Financial Services Representative with Tamara Thomson Insurance & Financial Services Inc., you will be responsible for successfully marketing the financial products that manage everyday risks. Your...

  • Financial Account Representative State Farm Agent Team Member

    3 months ago

    Dundalk, United States Tamara Thomson - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingPaid time offTraining & developmentROLE DESCRIPTION:Tamara Thomson Insurance & Financial Services Inc., is seeking a qualified professional for the role of Account Representative with a focus on Life Insurance. As a customer-oriented expert, you will market the best Life/Health insurance services and...

  • Insurance and Financial Solutions Consultant

    6 days ago

    Dundalk, Maryland, United States Tamara Thomson - State Farm Agent Full time

    Job OverviewAs an Insurance and Financial Solutions Consultant with Tamara Thomson - State Farm Agent, you will play a crucial role in promoting financial products that help manage everyday uncertainties. Your expertise in financial offerings will enhance your consultative approach, allowing you to effectively educate clients on their financial choices.Key...

  • Real Estate Sales Expert

    3 months ago

    Dundalk, United States Your Home Sold Guaranteed Realty Full time

    DescriptionGet 100% of your buyer Agent commission guaranteed or we pay the difference!! Are you driven to succeed with a passion for helping others? Does earning at least 100,000 or we'll pay you the difference get you excited? Your Home Sold Guaranteed Realty offers an exclusive system to real estate professionals, guaranteed to help you succeed! ...

  • Finnish Customer Support Specialist

    9 hours ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialist Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently through phone and email communication. Your role will involve: Providing effective solutions and alternatives within time...

  • Finnish Customer Support Specialist

    9 hours ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialist Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently through various communication channels, including phone and email. Your role will involve: Providing effective solutions and...

  • Finnish Customer Support Specialists

    8 hours ago

    Dundalk, Maryland, United States National Pen Company Full time

    Position: Finnish Customer Support Specialists Location: Dundalk, Louth, Ireland Division: Sales As a Finnish Customer Support Specialist, you will be responsible for addressing customer inquiries and resolving issues efficiently, whether over the phone or through email. Your role will involve: Providing suitable solutions and alternatives promptly while...

  • BroadBolt Distributor/Agency

    2 months ago

    Dundalk, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionOverview: BroadBolt is seeking dynamic and motivated sales team leaders and agencies to join our team as BroadBolt Distributors/Agencies. BroadBolt is seeking a distributor/agency with access to sales teams. As a BroadBolt Distributor/Agency - Sales Team Manager, you will lead your team of Broadband Agents dedicated to promoting...

  • Assistant Store Manager

    1 week ago

    Dundalk, United States Extra Space Storage Full time

    Job DescriptionJob DescriptionAs an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities.  Will work between multiple stores in the district.This location is closed on Sundays.Day shift only:...

  • Clinical Psychologist

    1 month ago

    Dundalk, United States Senior Care Therapy Full time

    Job DescriptionJob DescriptionClinical PsychologistWhat We Offer:No Admin Tasks! No cancellations! No no-shows! Flexible Daytime Hours We offer our clinicians with the support and resources they need to succeed! 401(k) Plan for FT or PT employees Full Time offers Excellent Health, Vision, and Dental Insurance Benefits Full Time offers Vacation/PTO/Holiday...

  • Licensed Certified Social Worker, Clinical

    3 weeks ago

    Dundalk, United States Senior Care Therapy Full time

    Job DescriptionJob DescriptionLicensed Clinical Social Worker LCSWWhat We Offer:No Admin Tasks! No cancellations! No no-shows! Flexible Daytime Hours We offer our clinicians with the support and resources they need to succeed! 401(k) Plan for FT or PT employees Full Time offers Excellent Health, Vision, and Dental Insurance Benefits Full Time offers...

  • Clinical Psychologist

    4 weeks ago

    Dundalk, United States Senior Care Therapy Full time

    Job DescriptionJob DescriptionClinical PsychologistWhat We Offer:No Admin Tasks! No cancellations! No no-shows! Flexible Daytime Hours We offer our clinicians with the support and resources they need to succeed! 401(k) Plan for FT or PT employees Full Time offers Excellent Health, Vision, and Dental Insurance Benefits Full Time offers Vacation/PTO/Holiday...

  • EHS Manager

    1 month ago

    Dundalk, United States Illinois Tool Works Full time

    Founded in 1903, Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 200, diversified manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. ITW is one of the most globally respected and successful diversified industrial manufacturers of value-added...

  • EHS Manager

    4 weeks ago

    Dundalk, United States ITW Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 1903, Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 200, diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. ITW is one of the most globally respected and successful...

  • Dental Hygienist

    2 weeks ago

    Dundalk, United States Porter Dental & Braces - a Benevis company Full time

    Job Overview: Join a team that believes in creating happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. We are seeking a Dental Hygienist to deliver direct dental care and associated services to patients, educate patients in oral hygiene instruction, and ensure excellent customer service. This position offers...

  • Garage Door Designer

    3 months ago

    Dundalk, United States Precision Door Service Central MD Full time

    Job DescriptionJob DescriptionPrecision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. Youll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our...