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IT Help Desk openings

4 months ago

Nashville, United States ClientSolv Full time
Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking 3 IT Help Desk professionals for a 12 month contract in Nashville, TN. These roles will work onsite/in the office, Monday- Friday for 7.5 hours per day.

In these roles, you will be responsible for Tier I/II Support, Desktop/Deskside Support within the location, and Call Center Support.

The responsibilities of this role include:

Printer Administration and Troubleshooting:
-Server Print Queue, and local Queues

Active Directory Management

-Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/iPads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wi-Fi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

Work within the ServiceNow application for:

- Ticket management

- Ticket assignment

Qualifications
  • IT Help Desk experience
  • Must be able to lift at least 50 pounds.
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • IT Call Center Experience preferred


Additional Information

These 12 month contract roles will work onsite/in the office, Monday- Friday for 7.5 hours per day