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Operations Supervisor

2 months ago

Madisonville, United States Gro HR Consulting Full time

Who we are:

Madisonville Christmas Company is an 11-acre business that is a year-round destination for all things Christmas. Onsite, we have a Christmas store, outdoor pavilion / lawn, café, sports bar, and several food trucks. We operate with energy and passion for the collective good and seek to create an environment that is welcoming and unique for both our team members and our guests. We provide inspiring, creative, and curated designs and gifting solutions to help our guests find everything they need for Christmas.

Our shared value system is the heartbeat of our culture. We conduct business with actions and a thought-process guided by these shared beliefs. It is our DNA and who we are. Our values of excellence, teamwork, kindness, and celebration all tie back to the main mission of keeping the spirit of Christmas alive as we live each day with a Christmas state of mind. We look for candidates who are self-starters and resourceful and who exhibit integrity and authenticity.

The

Operations Services Lead

is responsible for ensuring that team members are executing things with high standards in a fun and upbeat environment, and continuously promoting exceptional service to create a positive, inviting, and memorable experience for our team members and guests.

What you will be doing:

In the role of the

Operations Services Lead

, you play a vital role at the heart of our company, ensuring our guests have an extraordinary experience. You'll thrive in a fast-paced and ever-changing environment, where you can demonstrate your exceptional interpersonal skills and gain expertise in operational aspects. This dynamic setting allows you to leave a lasting impression on our customers while growing both personally and professionally.

Delivering outstanding guest service goes beyond being a mere objective; it is ingrained in our core values. We continuously strive to innovate and surpass expectations, aiming to pleasantly surprise and delight our customers. By forging positive connections, our purpose will cultivate lasting relationships and create an environment for inspiring life-long traditions.Your role is crucial in ensuring that our inventory is promptly and efficiently made available on the sales floor in excellent condition.

Responsibilities:

Team Leadership:

Developing solutions to continually improve inventory systems and communicating needs and

concerns through appropriate feedback channels.

Ability to manage the team safely and efficiently through example, training, and immediate guidance, feedback and suggestions if needed

Ability to flex leadership style to team needs with extensive seasonal headcount growth early in the season and attrition at the end

Driving engagement by caring and connecting with others.

Warehousing:

Organizing inventory in designated storage areas within the storeroom or warehouse.Provide suggestions for continuous efficiency improvement

Unpacking merchandise from incoming trucks, boxes, and pallets & carefully inspecting new merchandise for any damage or flaws.

Removing expired or damaged items from the shelves & correctly allocating discrepancies.

Generating and attaching price tags or labels to the merchandise.

Scanning items to accurately update the inventory system.

Sales floor:

Stocking shelves, racks, and display fixtures with newly received products.

Returning misplaced products to their appropriate locations, including those found at checkout areas or elsewhere in the store.

Delivering exceptional guest service while fulfilling guest orders.

Providing assistance in other departments as needed.

Communicating effectively with guests, team members and business partners.

We would love to hear from you if you have:

Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.

Strong emotional intelligence, resilience, communication skills, and the ability to positively

influence team members.

A knack for attracting, identifying, and inspiring employees.

Experience with training and onboarding of seasonal employees preferred

Experience managing teams of 10+ preferred

Passion for excellent service and teamwork.

Excellent organizational, analytical, and management skills.

Previous inventory control and warehouse experience.

Computer literacy:

Knowledge of cash register/POS systems and inventory management control systems

Ability to navigate Microsoft Office Suite

Flexible availability, including before/ after store hours and weekends.

Ability to lift/ carry up to 50 lbs., climb ladders, bend, kneel, stretch, and stand for up to 8-hour shifts.

Madisonville Christmas company is a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and company with the Americans with Disabilities Act.

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