Current jobs related to Enterprise Customer Success Manager - New York - Unily
-
Enterprise Customer Success Manager
1 month ago
New York, New York, United States Herald Full timeAbout UsHerald is a pioneering company in the insurtech space, dedicated to building digital infrastructure for commercial insurance. Our mission is to simplify the insurance buying process for developers, providing a single API to access quotes from multiple carriers. We're a team of insurtech veterans with a proven track record of innovation and...
-
Enterprise Customer Success Manager
4 weeks ago
New York, New York, United States Herald Full timeAbout UsHerald is a pioneering company in the insurtech space, dedicated to building digital infrastructure for commercial insurance. Our mission is to simplify the insurance buying process for developers, providing a single API to access quotes from multiple carriers. We're a team of insurtech veterans with a proven track record of innovation and...
-
Enterprise Customer Success Manager
1 week ago
New York, New York, United States Box Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at Box. As a key member of our customer success organization, you will be responsible for ensuring the supreme success and delight of our enterprise customers with Box.You will work closely with our customers to drive adoption, spur usage, and build high...
-
Enterprise Customer Success Manager
3 weeks ago
New York, New York, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Enterprise Customer Success...
-
Enterprise Customer Success Manager
2 months ago
New York, United States DataSnipper Full timeDataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over...
-
Enterprise Customer Success Manager
4 weeks ago
New York, New York, United States Box Full timeUnlock the Power of Content Management with BoxAt Box, we're revolutionizing the way organizations work with content. As an Enterprise Customer Success Manager, you'll play a critical role in ensuring our top-tier customers achieve unparalleled success with our platform.What You'll DoDevelop and execute customized onboarding plans to drive seamless adoption...
-
Enterprise Customer Success Manager
2 weeks ago
New York, New York, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform workflows across their organizations.Job SummaryWe are seeking an experienced Customer Success Manager to...
-
Enterprise Customer Success Manager
3 weeks ago
New York, New York, United States Wix Full timeJob DescriptionAt Wix, we're seeking a highly skilled Enterprise Customer Success Manager to join our team. As a trusted partner and consultant, you will own a book of business of Wix enterprise accounts and provide guidance on launching and optimizing their Wix deployment following web development best practices.Key ResponsibilitiesPartner with Product...
-
Enterprise Customer Success Manager
1 month ago
New York, New York, United States DataSnipper Full timeAbout DataSnipperDataSnipper is a pioneering force in the intelligent automation platform, revolutionizing the world of audit and finance. Founded in 2017, the company has experienced rapid growth, earning the title of the fastest-growing software company in the Netherlands according to Deloitte Fast50. With a strong presence in over 125+ countries and a...
-
Enterprise Customer Success Manager
2 weeks ago
New York, New York, United States DataSnipper Full timeAbout DataSnipperDataSnipper is a pioneering force in the intelligent automation platform, revolutionizing the world of audit and finance.Founded in 2017, DataSnipper has experienced rapid growth and is now recognized as one of the fastest-growing software companies in the Netherlands, according to Deloitte Fast50.With a presence in over 125+ countries and a...
-
Enterprise Customer Success Manager
1 month ago
New York, New York, United States Navan Full timeEnterprise Customer Success ManagerAs a trusted advisor to key named/strategic customers, you will help them succeed with our platform and ensure they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training,...
-
Enterprise Customer Success Manager
3 weeks ago
New York, New York, United States Navan Full timeJob DescriptionAs a key member of our Navan team, you will play a critical role in ensuring the success of our Enterprise customers. This involves building strong relationships with our C-suite clients, understanding their requirements, and implementing effective solutions to drive adoption and retention.You will work closely with our customer-facing teams,...
-
Enterprise Customer Success Manager
2 days ago
New York, New York, United States Navan Full timeRole OverviewAs a key member of our Navan team, you will play a critical role in ensuring the success of our Enterprise customers. This involves building strong relationships, understanding customer requirements, and implementing effective solutions to drive adoption and retention.Key ResponsibilitiesManage post-sales activity for Enterprise customers...
-
Enterprise Customer Success Manager
2 weeks ago
New York, New York, United States Box Full timeAbout BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe're seeking an experienced Customer Success Manager to join our team. As a key...
-
Enterprise Customer Success Manager
2 weeks ago
New York, New York, United States DataSnipper Full timeAbout DataSnipperDataSnipper is a pioneering force in the intelligent automation space, revolutionizing the world of audit and finance. Founded in 2017, our company has experienced rapid growth, earning the title of the fastest-growing software company in the Netherlands according to Deloitte Fast50. We've also achieved Unicorn status in our latest funding...
-
Enterprise Customer Success Manager
4 weeks ago
New York, New York, United States Datadog Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at Datadog. As a key member of our customer success organization, you will be responsible for driving new product attachment and building strong relationships with our largest and most strategic customers.Key ResponsibilitiesPartner with Enterprise Account...
-
Enterprise Customer Success Manager
1 week ago
New York, New York, United States Wix Full timeJob DescriptionThe Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment following web development best practices. This role will partner with Product teams to create tailored customer onboarding workshops and trainings based on...
-
Enterprise Customer Success Manager
1 month ago
New York, New York, United States Global Relay Full timeJob Title: Enterprise Customer Success SpecialistAbout the Role:We are seeking an experienced Enterprise Customer Success Specialist to join our team at Global Relay. As a key member of our Customer Success team, you will be responsible for leading and managing relationships with our marquee customers, providing world-class customer service, and driving...
-
Enterprise Customer Success Manager
1 month ago
New York, New York, United States Trustpilot Full timeAbout the RoleWe're seeking a highly skilled Enterprise Customer Success Manager to join our team at Trustpilot. As a key member of our Enterprise Customer Success team, you will be responsible for managing strategic and key customers to build a success plan that maximizes the Trustpilot review platform.Key ResponsibilitiesDevelop and execute customized...
-
Enterprise Customer Success Manager
1 week ago
New York, New York, United States Wix Full timeJob DescriptionThe Enterprise Customer Success Manager will be responsible for owning a book of business of Wix enterprise accounts, providing guidance on launching and optimizing their Wix deployment following web development best practices. This role will involve partnering with Product teams to create tailored customer onboarding workshops and trainings...
Enterprise Customer Success Manager
4 months ago
Unily is the leading employee experience platform used by enterprises to connect, engage and inspire employees everywhere. Enterprises rely on Unily's SaaS platform to transform employee engagement with AI-powered employee experience technology.
We have recently been positioned as a market leader across the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2022 Forrester Wave™: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With this accolade we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
We have offices across the UK, US and Australia working as one global team that trusts and respects each other. By creating a collaborative and encouraging atmosphere, we are all empowered to make a difference each and every day.
We cannot accept applications outside of: New York, New Jersey, Massachusetts, North Carolina, Ohio, Georgia, Florida, Texas, Washington, California, Illinois, Utah, Indiana, or Arizona.
Job Purpose
The Customer Success Team is the face and voice of Unily, reflecting the company's core values in its strategic collaboration with customers. As an ECSM, you bring significant experience partnering with Enterprise Clients to optimize their SaaS platform. The primary focus of this role is to ensure the Unily platform will become and remain a critical solution for our clients by building strong executive relationships and aligning platform capabilities to key business objectives.
You are responsible for partnering with our largest clients to ensure the continued value realization of our product; thereby influencing client satisfaction rates, revenue growth, external advocacy participation and continued product adoption.
To succeed in this role you must be agile, well rounded, client-centric, and innovative. You can map client organizations and understand the intricacies of executive stakeholder goals. The successful candidate can articulate the nuances of the client to influence both Unily and client initiatives accordingly. You are confident in sharing your knowledge and experience with the broader organization and you are willing to mentor other members of the team. You offer an informed perspective via thought leadership. You understand how to act as a customer advocate internally, while also positively representing Unily with the customer business.
This role will operate in a hybrid model from our New York office (and occasionally other Unily locations globally). This role will require frequent travel.
Main Responsibilities
- Own the overall relationship of a defined BoB, focused on increasing their adoption and growth
- Understand the dynamics of each client's business and execute account plans to maximize Unily's penetration throughout the organization
- Review customer health and flag and address any risks for churn
- Establish a long-term trusted advisor relationship with the customer and turn customers into Unily ambassadors
- Ensure clients recognize maximum value from the Unily soltuion- technology and services
- Identify and drive upsell and cross-sell opportunities
- Collaborate with clients to establish key performance indicators and aiding the customer in achieving their goals and evolving the platform to ensure continued success
- Network within the customer organization to build and maintain relationships at all levels of the customer organization with a focus on creating executive level, value-based engagement
- Demonstrate deep product knowledge of the Unily value propositions and use cases, while keeping up with industry trends and competitors
- Be the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- Escalate customer needs/issues cross-departmentally and appropriately
- Maintain high customer satisfaction throughout the duration of the customer relationship guaranteeing contract renewal
- Maintain excellent knowledge of customer initiatives, roadmaps, rollout plans and issues
- Inspire colleagues with examples of handling client queries, finding innovative solutions for complex problems and client relationship management strategies.
- 7+ years' experience in a SaaS organization in a senior customer success or a strategic consulting role
- Strong strategic vision for the customer experience alongside a sales mentality for identifying revenue growth opportunities Strong customer advocacy with the ability and willingness to engage directly with customers and build relationships with C-level and VP level contacts
- You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health
- Business acumen, sound decision making, analytical, and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
- You have experience using customer success software (ideally Planhat), CRM software (ideally Salesforce), and Microsoft Applications
- You have clear verbal and written communication skills
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
- Enjoys working closely with customers to ensure complete satisfaction
- Unafraid to roll-up sleeves, get it done and "lead from the front"
- Genuine interest in helping others and helping other people succeed, with a passion for growing and coaching team members Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients
Why Work for Unily?
In addition to a generous base salary and commission plan, here are somethings we think you will love:
Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won't find a friendlier or more dedicated bunch of people.
Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.
The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognise that life happens during the 9-5.30 and encourage a sustainable work/life balance.
Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.
We offer a fantastic suite of benefits: 23 vacation days, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 3% match on your 401(k) and no vesting schedule after your first 90 days.
Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.
We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
View Unily's USA Careers Privacy Notice here
