Patient Relations Manager

3 weeks ago

Stone Mountain, United States Oak Street Health Full time

DescriptionCompany: Oak Street Health Title: Patient Relations ManagerRole DescriptionThe purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention. Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.Check out this pamphlet for a sneak peek into the life of an Oak Street Patient Relations ManagerResponsibilities:Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their planServe as internal resource in the clinic on insurance questions for providers and staffAssist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverageManage the welcome visit and orientation process for new Oak Street Health patientsEducate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugsSupport the clinic management team on operational activities as needed, including scheduling and billingProvide exceptional customer serviceFoster patient engagement through the design and execution of events, including center toursOther duties as assignedThis role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.What we're looking forWe're looking for motivated, experienced Patient Relations Managers with:Required Qualifications:Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.US work authorizationSomeone who embodies being 'Oaky'Strongly Preferred Qualifications:Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographicsPreferred Qualifications:Experience with helping patients or customers understand their insurance coverageA passion for working with others to create an unmatched patient experiencesA problem-solving orientation and a flexible and positive attitudeSales background preferredExperience with and a supportive attitude toward our patient population of older adultsCRM experience a plusBachelor degree preferred, or equivalent experienceExperience helping patients navigate the health care system, especially related to Medicare and Managed CareWhat does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing relentlessly determinedWhy Oak Street Health?Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.Oak Street Health Benefits: Mission-focused career impacting change and measurably improving health outcomes for medicare patientsPaid vacation, sick time, and investment/retirement 401K match optionsHealth insurance, vision, and dental benefitsOpportunities for leadership development and continuing education stipendsNew centers and flexible work environmentsOpportunities for high levels of responsibility and rapid advancementOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

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