Desktop Support Technician

3 weeks ago

Torrance, United States Cynet Systems Full time
Pay range: $15 to $18

Job Description:
  • Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customers end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention.
  • Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
  • Projects: perform effectively as project leader or project team member as required for all internal assignments.
  • Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.
Eligibility, Knowledge, Skills and Experience:
  • Strong 4-7 years Deskside technologies hands on experience.
  • End User Standard office productivity applications install/ troubleshooting.
  • Desktop/Laptop OS built on Windows and MAC Platforms.
  • Imaging using Ghost software.
  • Client Desktop/DELL/Toshiba laptop hardware support.
  • Printer support for Personal and Network Printers.
  • People Management Skills is a very strong Aspect.
  • Blackberry provisioning/ troubleshooting.
  • Standard Business applications client side install/basic troubleshooting.
  • Inventory management.
  • Assistance in liquidation of assets work.
  • Assistance in litigation related data discovery work.
  • Assistance in Patch Management client side troubleshooting.
  • Assistance in software distribution using Bigfix/SCCM etc.
  • Should be able to use the Remedy Ticketing system and manage queues.
  • Strong verbal and written communication skills.
  • Strong customer relationship handling skills.
  • Strong vendor coordination skills.
  • Good team player.
  • Ability to work with minimal guidance and drive things to a logical conclusion.
  • Experience working on SCCM and BOMGAR is a desired skillset.
Years of Experience:
  • Relevant: 4-5 years of experience.

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