IT Helpdesk Technician

We are seeking a self-motivated, **IT Helpdesk Technician** to join our team. The Helpdesk Technician must be reliable, a team player, and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and remote users. The Helpdesk Technician will handle the day-to-day maintenance of our existing systems, equipment, and devices, follow instructions by senior team members and must have experience troubleshooting Windows 10, Office 365, Microsoft Active Directory and general computer hardware issues. General knowledge of Windows servers and wired and wireless networking is a plus.

To succeed in this role, the Helpdesk Technician must be able to adjust priorities quickly, multitask, organize, and quickly leverage available resources to resolve issues.

**What You'll Do**:

- Provide professional assistance for all equipment failures and service issues for all users within a timely manner (as established by the Service Level Agreement Times)
- Log time and problem resolutions into the ticketing system in a timely manner. Fully document problems and resolutions in the ticket for historical purposes, preferably before starting new tickets.
- Follow-up on tickets in a timely manner, communicate with users so they are informed about the status of their tickets or to ensure service has been restored and the ticket can be closed.
- Troubleshoot general computer hardware and software issues.
- Troubleshoot Windows 10, Office 365, printer, VoIP phone and general network issues
- Troubleshoot general connectivity, wired, wireless, and VPN issues
- Setup new laptop and desktop stations as well as perform maintenance on existing equipment
- Perform server and network maintenance tasks
- Maintain IT assets, maintain inventory, and perform regular audits
- Train users on our technologies and provide technical expertise
- Create new or update existing technical documentation and notes
- Follow established documentation, procedures, and policies
- Perform other tasks as assigned by management

**What You'll Bring**:

- 2-5 years’ support experience
- 2-5 years’ Windows 10, Office 365, Active Directory, VoIP experience
- Good knowledge of computer hardware. Ability to assemble a computer is a plus
- Microsoft Windows or Office certificate a plus
- Team player, proactive, organize, reliable, and self-motivated
- Always look to optimize and automate
- Available for planned support and emergencies outside normal of business hours

**What You Could Expect**:

- The freedom to take risks, to innovate, and to be rewarded.
- Partner with trusting leadership that approaches tasks and requests with urgency.
- Deliver products that are continually recognized as industry disruptors.

**Pay Range**:
$27.05-$34.00/hour

However, compensation for this position will vary based on your skills, qualifications, and experience.

**Benefits**:

- Alternative Work Schedule (9/80-Alternating Fridays Off)
- 4 Weeks PTO a year (including 40 hours of PTO your first day)
- 10 paid holidays
- 401(k) with 100% employer matching up to 4% of salary (no vesting period)
- Free Coffee, Tea, and Coldbrew
- Great Work Perks Employee Discount Program
- Multiple options for Medical, Vision, Dental Insurance plans
- Health Savings Accounts
- Flexible Spending Accounts
- Tuition Assistance (30% of Tuition with a minimum grade)
- 100% Paid Employee Assistance Program (EAP)
- 100% Paid Basic Life and AD&D Insurance
- 100% Paid Workers Compensation Insurance
- Voluntary Life Insurance

With a flexible alternative work schedule (9/80), immediate 40-hours of paid time off, and 100% 401(k) matching up to 4% of your annual salary without a vesting period, we recognize that employees are our greatest resource and that finding the right individuals will make our company even better.
- Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. Citizenship, U.S. Permanent Residency, or other status as a U.S. Person as defined by 8 USC 1324b(a)(3). We are proud to be an EEO/AA employer M/F/D/V. Intellisense Systems, Inc is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status._

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