Current jobs related to Strategic Customer Success Manager EMEA - San Francisco - Cloudflare Inc
-
Enterprise Customer Success Manager EMEA
2 months ago
San Francisco, United States Canonical Full timeThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Marketing & Events Manager, EMEA
1 week ago
San Francisco, California, United States Cloudflare Inc Full timeAbout UsAt Cloudflare, we're on a mission to help build a better Internet. Our team is passionate about creating innovative solutions to protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.As a Marketing & Events Manager, EMEA, you'll play a crucial role in delivering high-impact...
-
Senior Partner Marketing Manager EMEA
3 days ago
San Francisco, California, United States Cloudflare Inc Full timeAbout the RoleCloudflare is redefining how enterprise IT operates, establishing its own category, and growing a billion-pound business with annual growth exceeding 40%. Our regional marketing teams are leading this expansion. We are seeking senior leaders who are growth-driven problem solvers, data-informed decision makers, fearless innovators, and...
-
Enterprise Customer Success Manager EMEA
2 months ago
San Diego, United States Canonical Full timeThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Head of EMEA Public Sector
3 weeks ago
San Francisco, California, United States Cloudflare, Inc. Full timeAbout UsAt Cloudflare, we're on a mission to build a better Internet. Our platform protects and accelerates any Internet application online, without adding hardware, installing software, or changing a line of code. We power millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.We're...
-
Strategic Customer Success Manager
3 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes with our products.ResponsibilitiesDevelop and execute customer success...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Handshake Full timeAbout the RoleHandshake is seeking a highly skilled Strategic Customer Success Manager to join our Employer Success Team. As a Strategic Customer Success Manager, you will be responsible for owning, retaining, and growing a book of Strategic Accounts (F100 and larger).Your ImpactYou will drive adoption and results, strategic value realization, change...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform that empowers leading companies to build innovative digital products that drive real value for their users. Our platform enables product teams to gain valuable insights, observe user behavior, and receive actionable recommendations to inform their product development strategies. We're proud to partner with industry...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Truework Full timeAbout the RoleTruework is revolutionizing the financial transaction landscape by providing unparalleled access to employment and income information. As a Strategic Customer Success Manager, you will play a pivotal role in driving customer adoption and retention, while fostering strategic relationships with key accounts.Key ResponsibilitiesDevelop and execute...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Truework Full timeCustomer Success ManagerTruework is revolutionizing the financial transaction landscape by providing unparalleled access to employment and income information. As a key member of our team, you will play a pivotal role in driving customer success and growth.Key Responsibilities:Develop and execute strategic account plans to expand client portfolios and achieve...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesDevelop and maintain...
-
Strategic Customer Success Manager
1 week ago
San Francisco, California, United States Atlassian Full timeAbout the Role:At Atlassian, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth for our strategic customers.Key Responsibilities:Develop and execute customer success plans to ensure customers realize maximum...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWriter Corporation is a leading provider of AI-powered solutions for enterprises. Our platform empowers businesses to transform the way they work, delivering transformative ROI and accelerating growth.Job Title: Strategic Customer Success ManagerWe are seeking an experienced Strategic Customer Success Manager to join our team. As a...
-
Strategic Customer Success Manager
2 days ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer value realization and ensuring the successful adoption and expansion of our solutions.Key ResponsibilitiesDevelop and maintain trusted advisor...
-
Strategic Customer Success Manager
3 days ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform that empowers leading companies to build innovative digital products that truly resonate with their users. Our platform enables product teams to gain valuable insights, observe user interactions, and receive actionable recommendations to drive success. We're proud to partner with industry leaders like Notion,...
-
Head of EMEA Public Sector
1 month ago
San Francisco, United States Cloudflare, Inc. Full timeAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Strategic Customer Success Manager
1 week ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform empowering the fastest-growing and largest companies to build digital products that truly resonate with their users. Our innovative solution enables product teams to ask any question about their product, observe user interactions, and receive actionable product recommendations to drive success.As we continue our...
-
Strategic Customer Success Manager
2 months ago
San Francisco, United States OpenAI Full timeAbout The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction as an opportunity to...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer success plans to drive...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Truework Full timeCustomer Success ManagerTruework is revolutionizing the financial transaction landscape by providing trust in every transaction. Our flagship product, Truework Income, empowers access to critical employment and income information for mortgage loans, apartment rentals, background checks, and more. We're disrupting a $5B+ industry, previously dominated by...
Strategic Customer Success Manager EMEA
3 months ago
Location: London, UK
About the Department
Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business goals and objectives. We are proactively driven to fully understand their
WHY
so that we can articulate
WHAT
we can do to help to ensure full value and outcomes from Cloudflare Solutions and Products.
The Customer Success Teams consist of Customer Success Managers and Customer Solutions Engineers to proactively engage with customer needs to help accelerate the outcomes that our customers are looking to achieve.
The Customer Success Team works closely across all of the Cloudflare Team particularly with Strategic Account Executives, Business Development Representatives, Solution Engineers, Product and Sales Operations to help our customers adopt Cloudflare and create great Internet-enabled experiences. We are One EMEA Team.
What you'll do…
This is a senior and critical role where you will be responsible for ensuring the success of
Cloudflare’s Strategic / Enterprise customers
and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. Our mission is to deliver great customer outcomes and also growth of adoption and utilization of Cloudflare solutions.
You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention and growth of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews and understanding what next and at what time based upon your customers needs and goals.
Ideally we are looking for applications who can show demonstrable experience of at least 5-7 years partnering with
large central government
departments, ideally UK Public Sector whether directly or as a consultant driving Digital and / or Network transformation at scale and at pace.
Additional responsibilities will include:
Be a Trusted Advisor to your customers,
Work with your account teams to plan and execute long term Success Plans to facilitate retention and growth via product and new business unit expansion,
Develop and maintain long-term relationships with stakeholders in your account portfolio,
Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals,
Manage customer feedback and product needs by providing feature requests to internal partner teams,
Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services,
Based in UK (London preferable) or Remote (UK only),
Expected up to 50% travel across EMEA for your customers.
Examples of desirable skills, knowledge and experience
Bachelor's degree and / or other professional qualification (eg . CIPD, Prince2, ACA, CFA),
7+ years of experience in a Customer Success/Account Management role of which at least 5 years managing large strategic / enterprise level engagements within UK Public Sector / Central Government,
Understanding of SAAS / SASE / Cloud Applications landscape,
Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus,
Experience in cloud security and/or performance industries preferred,
Experience with project management, account portfolio planning, Cloud implementation and prioritization,
Ability to prioritize, multi-task, and perform effectively under pressure,
Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills,
Track record of successful planning and execution of Executive Business Reviews,
Commercial acumen and awareness to drive successful outcomes,
Fluency in one other European language in addition to English is desirable.
#J-18808-Ljbffr
