Professional Service

2 months ago

Baltimore, United States Pyramid Consulting Full time

Immediate need for a talented Professional Service - Training specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Baltimore, MD (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-43717

Pay Range: $70 - $80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Collect and validate all existing training materials relative to process management and process engineering to avoid duplicitous work.
  • Assess the applicability to today's standards and opine heavily on updates to be made.
  • Develop training content that either doesn't exist or needs to be updated.
  • The content should be inclusive of training materials, training guides, templates with job aids, workbooks, and SOPs.
  • Develop and execute awareness campaigns to increase interest in programs from a bottom up and top-down point of view.
  • This includes writing and sending communications, videos, town halls, and attending team meetings.
  • Facilitate training courses through in-person, recorded, and virtually led sessions.
  • Coach associates after training sessions to ensure they have comprehension of the tools taught and can utilize them with competence.
  • Assess employee performance and provide constructive and actionable feedback.
  • Update training materials based on process changes or improvements.
  • Maintaining records of training activities and employee progress.
  • Determine where measurement gaps exist and implement measurement plans and designates ownership to fill those gaps.
  • Reviews operational data/metrics, analyzes and synthesizes the data, then compiles it into reports or presentations.
  • Engaging and directing business leaders; sets goals, manages expectations, and provides detailed plans (ownership, operational responsibility, management, continuity, knowledge, benefits realization) for business unit transition.
Key Requirements and Technology Experience:
  • Skills-Process Improvement, Lean Six Sigma, Training.
  • Bachelor's degree or the equivalent combination of education and relevant experience AND 8+ years of total relevant work experience.
  • Experience leading project or agile teams.
  • Lean Six Sigma Green Belt certification or higher.
  • Advanced Agile Certification or 5 years of equivalent experience.
  • Preferred PROSCI or equivalent certification.
  • Preferred experience with Robotics Process Automation.
Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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