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Supportive Services Manager

2 months ago

Burlington, United States Ascend Housing Allies. Website Full time

The Supportive Services Manager ("Manager") supervises Ascend Housing's housing retention and supportive services coordinators as well as provides direct and referral assistance to incoming and existing residents in affordable housing developments who have barriers to maintaining stable housing. The Manager will oversee coordinators based throughout a portfolio of specific affordable housing developments, working closely with property management, referral partners, and funding agencies to provide residents with housing stability and retention services, all with the goal of creating stable tenancy and community harmony. The Manager will work with coordinators and residents throughout Vermont as well as spearheading program-building duties for the organization.

Representative Responsibilities:

Supervise

a small

team of Supportive Services Coordinators

Provide direct retention and supportive services to

tenants across a spectrum of income and need levels on housing retention

Report to and coordinate with Board of Directors to ensure agency goals

Spearhead program-building duties

such as preparation of

grant applications

and

development of

organizational policies and procedures

Work with property owners and property managers to coordinate services

Work directly with

property management staff to

identify

unmet resident needs

Coordinate

referrals to other specialized social service organizations when needed

Address lease violations, non-payment of rent, and other tenancy issues with residents

Facilitate connections with financial resources to enable housing stability

Support community-building events and

communications

to build a sense of community

Assist

in conducting

initial and periodic community needs assessments including surveys, listening tours, focus groups, community meetings

, and collaboration with other service providers

Attend periodic

coordinated entry and other homelessness prevention meetings

Record data and track portfolio of cases in database

Job Essential Experience and Skills:

Bachelor's Degree

(

Master's

preferred)

in Social Work or related field

Five to ten

years of p

rior experience in supportive services for residents of subsid

iz

ed

housing is preferred

Experience with d

irect s

upervision of case managers

is preferred

Excellent written and verbal communication skills

Able to work effectively with a variety of

clients,

partners

,

and professionals

C

omfortable working with clients with a broad range of needs

Organized, flexible, approachable,

strong team

player

Able to manage multiple priorities, interests, and deadlines in a professional manner

Works well independently

Accountable to partners and team members

Able to clearly articulate problems and concerns and present reasonable solutions

What We Offer:

Flexible work schedule

Generous paid time off policy

Excellent family leave policy

Significant contribution to employer-offered health insurance plan

Dental & vision plans payable with payroll deduction

Medical & Dependent Care Flexible Spending Accounts

Employer-paid short- & long-term disability

Employer-paid life insurance policy

Company paid cell phone

Who We Are:

Ascend Housing is a tax-exempt nonprofit founded byVermont housing leaders including, in part, the principals of Summit Properties, a South Burlington-based developer, builder, and manager of affordable and market-rate housing. Ascend Housing was created to provide housing-based support that brings together residents, communities, and landlords to create vibrant communities that tackle today's greatest housing challenges.The Supportive Services Manager will be Ascend Housing's first supervising employee and willplay an instrumental role in Ascend Housing's success. The right candidate will embrace that opportunity.

Our mission:

"To help residents of affordable housing, especially those who are homeless or at risk, access and thrive in high-quality affordable housing."

Our values:

Respect for the experience of every resident.

Commitment to safe, inclusive environments.

Team approach to solving housing challenges.

Our website:

www.ascendhousing.org

Salary is commensurate with experience. BIPOC and LGBTQ applicants are encouraged to apply.

Job Type: 40 hours/week; benefits eligible.

Benefits:

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

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