Technical Support Analyst

3 weeks ago

Tempe, United States CareerBuilder Full time

We are excited to bring on a new Technical Support Analyst to join our growing Alma Tier 1 Customer Support Team. This is an amazing opportunity to work with Alma and support our customers throughout North America. The team consists of seven people and is reporting to the Technical Support Manager. This role requires someone who can work independently, but also be part of a very collaborative group. If this sounds like an opportunity you are interested in, then we would love to talk to you
About You
Bachelors' degree or equivalent work experience

2 years of Client service experience

2 years of experience in a library setting or supporting

software.

2 years

of working experience

with MS Office Suite of products.

It would be great if you also had . . .
A

master's degree in library science

Experience with XML, Web application development, CSS,

SQL,

or Microsoft Access

Experience with Salesforce or another ticketing system

; experience with live chat support

Experience with library workflow tools such as OPACs, discovery layers, academic research tools and other bibliographic records systems.

What will you be doing in this role?
P

rovide

the first point of contact for all inbound customer inquiries and

providing

expertise

to customers, distributors, and internal stakeholders.

Diagnose and resolve both technical and product functional inquiries.

Investigate, diagnose, and communicate solutions to customers

regarding

application issues and technical problems or questions via a ticketing system and live chat.

Attend and report on product updates or training sessions as assigned. Maintain current knowledge of products

.

Author and

maintain

product support

documentation

as needed to enhance product adoption and usage, including FAQ's, Technical Tips, technical/functional specifications, etc.

Collaborate with colleagues across teams to solve issues, improve time to issue resolution, and streamline the overall customer experience.

Participate in phone calls with customers as

needed.

About the Team
This team of seven analysts is very collaborative and works closely with the Alma Tier 2 team

.

Alma is the flagship product for Ex Libris and this team primarily serves the North American customer base.
Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours, occasional off-hours may be required
Hybrid position (2-3 days a week in the office)
#CB
#LI-SG1
#LI Hybrid
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

#J-18808-Ljbffr

  • Business Technical Analyst

    4 days ago

    Tempe, United States True Group Full time

    Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FL The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be...

  • Business Technical Analyst

    4 weeks ago

    Tempe, United States True Group, Inc. Full time

    Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FLThe Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be...

  • Business Technical Analyst

    3 weeks ago

    Tempe, United States True Group Full time

    Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FL The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be...

  • Technical/Systems Analyst

    4 days ago

    Tempe, United States Progilisys Full time

    Type: Contract Type Details: 1099, W2, C2C Complete Description: Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, have point-of-sale system (POS) experience, exhibit meticulous attention to detail,...

  • Technical Support

    3 weeks ago

    Tempe, Arizona, United States GoDaddy Full time

    Location Details:At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll...

  • Technical/Systems Analyst

    5 days ago

    Tempe, Arizona, United States Progilisys Full time

    Type: Contract Type Details: 1099, W2, C2C Complete Description: Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with...

  • Technical/Systems Analyst

    5 days ago

    Tempe, Arizona, United States Progilisys Full time

    Type: Contract Type Details: 1099, W2, C2C Complete Description: Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, have point-of-sale system (POS) experience, exhibit meticulous attention to detail,...

  • Sales Support Specialist

    2 weeks ago

    Tempe, United States Applied Technical Services (Georgia) Full time

    Sales Support Specialist Job Details Job Location ATS - PHOENIX - TEMPE, AZ Description COMPANY The Applied Technical Services Family of Companies (“ATS” or the “Company”) is a leading provider of critical testing, inspection, and certification services. The Company serves a diverse set of large and stable end markets including manufacturing,...

  • Fund Accounting Technical Coordinator

    2 weeks ago

    Tempe, United States Northern Trust Corporation Full time

    The Institutional Fund Accounting Technical Coordinator works with the team's Accounting Manager to ensure the accuracy and timeliness of the Client's Daily NA - Vs and Annual reporting. The Technical Coordinator is the next level in career pathing f Technical, Accounting, Coordinator, Accounting Manager, Team Manager, Senior Analyst

  • Business Analyst

    4 weeks ago

    Tempe, United States Diverse Lynx Full time

    Job Title: Business Analyst Location: Tempe, AZ - USA Duration: Long Term Contract Technical/Functional Skills: Strong problem solving skills Strong analytical, research and attention to details skills Excellent verbal and written communication skills Excellent inter-personal skills Able to work independently Manage multiple tasks or projects Extensive...

  • Sr. Financial Reporting Analyst

    3 weeks ago

    Tempe, United States Job Juncture Full time

    Job DescriptionSr. Financial Reporting Analyst - $100K - $110KHybrid remoteLooking for a Sr Analyst, Financial Reporting for our publicly traded client, and embark on an exciting career journey! This role will give you professional growth, offering ample opportunities for development and advancement. Enjoy a comprehensive benefits package that promotes...

  • System Analyst

    2 days ago

    Tempe, United States Talent Groups Full time

    Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with diverse stakeholders, and be responsive to all business imperatives. ...

  • System Analyst

    4 days ago

    Tempe, United States Talent Groups Full time

    Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with diverse stakeholders, and be responsive to all business imperatives....

  • System Analyst

    4 days ago

    Tempe, United States Talent Groups Full time

    Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with diverse stakeholders, and be responsive to all business imperatives....

  • System Analyst

    5 days ago

    Tempe, United States Talent Groups Full time

    Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with diverse stakeholders, and be responsive to all business imperatives....

  • Service Desk Support Analyst II

    4 weeks ago

    Tempe, United States Progilisys Solutions Full time

    Job DescriptionJob DescriptionThe Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment.ResponsibilitiesEscalation point for all requests and...

  • System Analyst

    3 days ago

    Tempe, United States Talent Groups Full time

    Our esteemed client, based in Tempe, AZ, seeks a Technical/Systems Analyst for a 6+ month contract engagement. To qualify for this position, candidates should possess three years of relevant experience, exhibit meticulous attention to detail, demonstrate adeptness in collaborating with diverse stakeholders, and be responsive to all business imperatives. ...

  • Business Integration Analyst

    2 weeks ago

    Tempe, United States Vision It US Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with client standard integrations. Enabling Data Access to customers and 3rd Party Software Companies to meet specific business needs via File transfers and other related IT Function solutions available to existing...

  • Business Analyst, Ahs Help Desk

    1 month ago

    Tempe, United States Amazon.com Services LLC Full time

    3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights -...

  • Analyst, Payroll

    3 days ago

    Tempe, United States Carvana Full time

    Develop and distribute a variety of payroll reports to various teams within Carvana. Work closely with the Workday HCM team to troubleshoot, test, and deliver system optimizations. Perform regular and ad hoc audits of payroll data/information to ensu Payroll, Analyst, Accounting, Automotive, Technology, Support