Title Clerk

3 weeks ago

Dayton, United States Evans Dealer Group Full time

Job Description - Title Clerk - Evans Infiniti of Dayton

POSITION SUMMARY

This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Accurately process incoming titles daily from dealerships.
  • Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.
  • Open and accurately record incoming titles daily according to established procedures.
  • Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
  • Match sold titles with invoices.
  • Accurately record vehicle liens.
  • Perform auto checks on vehicles.
  • Follow up on payoffs to receive vehicle titles in timely manner
  • Complete monthly vehicle sales tax reporting.
  • Maintains a professional, calm manner when negotiating with difficult or upset customers.
  • Maintains a high level of confidentiality.
  • Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
  • Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
  • Performs other duties as assigned or requested by management.

Experience with titles and dealership experience preferred

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